Network Technical Support & Automation Intern

## About this opportunity

Are you curious about the technologies that keep millions of people connected every day? Would you like to learn how complex telecommunications networks are monitored, analyzed and supported, and how Artificial Intelligence and automation are transforming the way technical challenges are solved?

We are looking for a motivated Network Technical Support & Automation Intern to join our team in Italy.

In this role, you will work alongside experienced engineers, supporting the analysis, investigation and troubleshooting of technical issues affecting telecommunications networks and services. You will gain hands-on experience with modern network technologies, data-driven problem solving and innovative tools that help improve network reliability and customer experience.

This internship is an excellent opportunity for students or recent graduates who are passionate about telecommunications, networking, IT systems and emerging technologies, and who want to develop practical technical skills within a global technology leader.

## What you will do

As a Network Technical Support & Automation Intern, you will:

• Support the analysis and investigation of technical issues affecting telecommunications networks, systems and services under the guidance of experienced engineers.
• Assist with troubleshooting activities, including the collection and analysis of system logs, network data and technical information to identify potential causes of problems.
• Gain exposure to customer support processes and service requests, learning how technical issues are investigated, documented and resolved.
• Support the monitoring and analysis of network performance, identifying recurring issues, anomalies and opportunities for improvement.
• Explore how Artificial Intelligence, machine learning and data analytics tools can support troubleshooting, problem identification and more efficient technical support activities.
• Contribute to the automation of repetitive tasks and technical workflows through scripting and digital tools.
• Assist in testing and validating technical solutions, software updates and configuration changes in supervised environments.
• Support the creation and maintenance of technical documentation, troubleshooting guides and knowledge-sharing resources.
• Collaborate with technical experts and cross-functional teams to understand customer needs and support continuous improvement initiatives.
• Continuously expand your knowledge of telecommunications networks, cloud technologies, network security and modern engineering practices.

What this role is about

This internship provides practical experience in telecommunications network support, technical troubleshooting and data-driven problem solving within an international engineering environment.

You will learn how complex network issues are investigated and how emerging technologies, including AI and automation, can make technical support more efficient and proactive.

The role is ideal for someone who enjoys understanding how technology works, solving technical challenges and exploring innovative solutions while learning from experienced professionals.

## You will bring

• Ongoing or recently completed university degree in Telecommunications Engineering, Computer Engineering, Computer Science, Information Technology, Electrical/Electronics Engineering or a related field.
• Strong interest in telecommunications, mobile networks, IT systems and emerging technologies.
• Basic understanding of IP networking, operating systems, network architecture or telecommunications technologies.
• Familiarity with Linux, cloud infrastructure, networking protocols or scripting languages (Python, Bash or similar) will be considered an advantage.
• Interest in Artificial Intelligence, machine learning, automation and data analytics applied to technical problem solving.
• Basic understanding of cybersecurity, software technologies or network troubleshooting will be considered a plus.
• Strong analytical thinking, critical thinking and problem-solving skills.
• Curiosity, initiative and a genuine willingness to learn.
• Good communication and teamwork skills, with an interest in collaborating with technical experts and understanding customer needs.
• Ability to work effectively in an international and collaborative environment.
• Knowledge of written and spoken English.

What you will learn

During the internship, you will gain hands-on experience in technical troubleshooting, network analysis and customer support processes, learning how telecommunications networks and services are maintained and optimized.

You will also explore how AI, data analytics and automation can support technical investigations, improve efficiency and enable more proactive problem solving.

By working alongside experienced engineers, you will build a solid technical foundation for a future career in network engineering, telecommunications, technical support or network automation.

Why join us

At Ericsson, you will be part of a global leader in communications technology, helping shape the future of connectivity.

You will work alongside experienced professionals in an international and collaborative environment, gain exposure to real-world technical challenges and discover the technologies and innovations that support modern communications networks.

This internship offers an excellent opportunity to develop technical expertise, explore AI-enabled engineering practices and build a strong foundation for a successful career in telecommunications and digital technologies.

Tirocinio Extracurriculare – Internship conditions

We provide a monthly internship reimbursement of €1,000 and meal vouchers valued at €9.

Please note that this is an office-based role requiring your attendance at the office five days per week, allowing you to fully integrate with our team, collaborate directly with colleagues, and experience our dynamic work environment firsthand.

Why join Ericsson?At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: Italy (IT) || Roma

Req ID: 791858