Engineer - Systems - Managed Services (Fixed Term)

Job Description

• Provide advanced L2/L3 technical support and serve as the final escalation point for complex technical issues
• Administer and troubleshoot Windows Server 2019/2022, Active Directory, DNS, DHCP, Group Policy, and hybrid infrastructure environments
• Manage Microsoft Entra ID, identity synchronisation, Multi-Factor Authentication (MFA), Conditional Access, Single Sign-On (SSO), and access management
• Administer Microsoft Azure infrastructure, including virtual machines, networking, storage, backup, monitoring, and disaster recovery
• Manage and troubleshoot Microsoft 365 services, including Exchange Online, Microsoft Teams, SharePoint Online, OneDrive for Business, and Microsoft 365 Apps
• Administer Microsoft Intune, Windows Autopilot, endpoint configurations, device compliance policies, and application deployment
• Support Microsoft Defender, Microsoft Purview, email security, endpoint protection, and compliance solutions
• Develop, implement, and maintain PowerShell scripts to automate system administration, reporting, troubleshooting, and routine operational tasks
• Manage and troubleshoot VMware, Hyper-V, virtualisation environments, enterprise storage, backup, and recovery solutions
• Perform root cause analysis, problem management, incident management, and change management in accordance with ITIL best practices
• Monitor infrastructure performance, investigate system alerts, identify potential risks, and implement proactive service improvements
• Maintain accurate technical documentation, Standard Operating Procedures (SOPs), infrastructure diagrams, and technical reports
• Conduct technical workshops, mentor junior engineers, and provide technical guidance to support knowledge sharing and team development
• Collaborate with clients, vendors, and internal teams to resolve technical issues and ensure effective service delivery
• Participate in infrastructure upgrades, cloud migrations, service optimisation initiatives, and after-hours on-call support

Person Specification

• Possess a minimum of 5 years of experience in IT infrastructure or technical support, preferably within a Managed Services Provider (MSP) environment
• Demonstrate strong hands-on experience in Windows Server, Active Directory, DNS, DHCP, Group Policy, and Microsoft Entra ID administration
• Possess advanced administration and troubleshooting experience across Microsoft 365 services
• Have practical experience in Microsoft Azure administration and hybrid cloud environments
• Demonstrate strong PowerShell scripting and automation skills
• Possess hands-on experience with Microsoft Intune, Microsoft Defender, and modern endpoint management solutions
• Demonstrate knowledge of VMware, Hyper-V, enterprise backup solutions, storage technologies, and disaster recovery
• Have experience using IT Service Management (ITSM) platforms such as ServiceNow and working within ITIL-aligned service delivery environments
• Demonstrate strong analytical, troubleshooting, communication, documentation, and customer service skills
• Possess the ability to take ownership of complex technical issues, manage escalations effectively, and work both independently and collaboratively
• Relevant Microsoft, Azure, infrastructure, security, or ITIL certifications will be considered an added advantage
• Microsoft Azure Administrator Associate (AZ-104) certification will be considered an added advantage
• Microsoft 365 Administrator Expert (MS-102) certification will be considered an added advantage
• Microsoft Identity and Access Administrator Associate (SC-300) certification will be considered an added advantage
• Microsoft Endpoint Administrator Associate (MD-102) certification will be considered an added advantage
• Windows Server Hybrid Administrator Associate (AZ-800/AZ-801) certification, where applicable, will be considered an added advantage
• ITIL 4 Foundation certification will be considered an added advantage