Sr Operations Support Analyst

Do your Best Work in Mooresville

This position is based at our headquarters in Mooresville, North Carolina. Our corporate office is a space where you can collaborate and do your best work. Take a walk, grab a bite (or a cup of coffee), work out or get a check-up – we invest in you so you can find your inspiration.

Your Impact

The primary purpose of this role is to assess, support/design, implement, and roll out branch initiatives that support field and branch teams with driving Pro business results. This role will accomplish this through the development and implementation of projects, best practices, train/training and perpetual productivity improvements. This role supports the day to day branch operations, including train/training, sales, service, technology, Omni-channel, and branch communications.

What You Will Do

• Collaborates cross functionally to effectively deliver projects, best practices, train/training, and process improvement initiatives.
• Coordinates and manages timely execution of projects, initiatives, and/or programs across branches, from development to implementation.
• Identifies current/future state, ROI, and cost savings prior to deployment of programs and post program deployment.
• Provides real-time information and guidance to stores requiring assistance with day-to-day procedural questions.
• Assists Operations Consultants with development and training of process improvement solutions based on field feedback.
• Leverages customer facing technology to improve productivity and efficiency.
• Collects feedback, analyzes information, develops content, and consults for corporate field operations support and branch leaders/associates in all aspects of communications, training, marketing, personnel, etc.
• Identifies needs and develops processes, policy, communications, and training for field and store teams through: onboarding, training, Q&A, reporting, research, collaboration, resources, strategic planning, and connectivity with other field and store team members
• Schedules, leads and attends select meetings (physical & virtual), select events, and customer site visits to gain knowledge and provide support to maximize the effectiveness of these occurrences
• Other duties, as assigned

Minimum Qualifications

• Bachelor’s degree Business, Management, Operations, or related field or equivalent years of experience in lieu of education requirement, if applicable
• 2 Years Related Industry Experience (Installation, Repair or US Home Improvement)
• 2 Years Experience in data analytics, performance reporting
• 2 Years Demonstrated project management experience, such as Gantt Chart design and development

Preferred Skills/Education

• 1 Year Advanced skill in Microsoft SharePoint, such as ability to create list and custom workflows

About Lowe’s

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company with total fiscal year 2025 sales of more than $86 billion. Lowe’s employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches and 120 distribution centers. Lowe’s is a core value S&P 500 equity stock and a dividend aristocrat. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.  

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.