Senior Adviser Ethics & Compliance (Triage & Assessment)

Senior Adviser Ethics & Compliance (Triage & Assessment)
Why explore

• Own consistent, risk-based assessment and routing of myVoice reports across Rio Tinto.
• Protect confidentiality, fairness and timely escalation at the front door of the speak-up system.

• Support global services across different time zones. Occasional business travels
• Based in Ulaanbaatar, Mongolia

About the role

We are seeking a Senior Adviser, Triage & Assessment position within myVoice, providing senior global leadership of the intake, assessment, routing and closure of concerns raised via myVoice channels and other approved reporting routes.

Reporting to the Manager, Ethics and Compliance Triage & Assessment, myVoice, you will ensure reports are acknowledged, assessed, directed to the appropriate pathway and closed in a timely, fair, proportionate and people centred manner. You will protect confidentiality, privacy, natural justice, legal privilege and non-retaliation while ensuring urgent or material matters are escalated promptly.

Key accountabilities

Intake, assessment and prioritisation

• Oversee consistent acknowledgement, initial assessment, severity rating, risk identification and prioritisation of reports.
• Performed enhanced triage, including initial consultation with Subject Matter Experts and gathering of relevant documentation to expedite investigation or resolution
• Identify urgent safety, safeguarding, regulatory, financial, reputational, senior leader or retaliation risks and escalate immediately through approved routes.
• Apply clear criteria for medium and high-risk E&C investigations, workplace pathways, local management handling, specialist referral or other resolution routes.

Routing, conflicts and legal safeguards

• Conduct or oversee conflict checks and determine appropriate case ownership, investigator independence and escalation.
• Coordinate with Legal on privilege, legal rights, regulator considerations and matters requiring legal advice.
• Ensure personal data, anonymous reports, sensitive information and case records are handled in accordance with applicable requirements.

Reporter experience and protection

• Set quality expectations for communication with reporters, including acknowledgement, clarification, updates and closure where appropriate.
• Identify and document potential retaliation and wellbeing risks and coordinate proportionate safeguards and monitoring.
• Support a respectful, accessible and culturally aware reporting experience without compromising case integrity.

Quality, capability and service management

• Maintain triage guidance, decision trees, templates, service levels and quality review routines.
• Provide training and calibration to triage, investigation, People and local case handling teams to improve consistency.
• Monitor queue health, ageing, hand-offs and workload and recommend changes to capacity, process or routing.
• Contribute to create anonymized learnings from matters
• Partnering with local compliance officers, promote myVoice in roadshows and townhalls and support regular awareness campaigns and training relating to the myVoice and whistleblowing requirements

Data accuracy, technology and insights

• Maintain accurate case classification, risk coding, rationale, audit trail and closure details in the approved case management system.
• Use approved automation and artificial intelligence to support prioritisation and information review, with human verification and accountability retained.
• Analyse intake trends, routing outcomes, repeat issues and user feedback to improve the myVoice framework, controls, learning and reporting.

About you

To be successfully considered for this role, you will have:

• A commitment to the safety and wellbeing of yourself and people participating in myVoice processes, and conduct aligned with Rio Tinto’s values.
• A relevant tertiary qualification in investigations, law, compliance, employee relations, psychology, risk, audit or a related discipline.
• Extensive experience in whistleblowing, speak-up intake, case triage, investigations, employee relations, safeguarding or comparable assessment work in a complex organisation.
• Strong judgement in assessing incomplete, sensitive and high consequence information and making defensible routing and escalation decisions.
• Practical knowledge of confidentiality, privacy, legal privilege, natural justice, non-retaliation and workplace or misconduct pathways.
• Excellent interviewing, analytical, written and stakeholder management skills.
• Strong data discipline and experience using case management systems, metrics and quality controls.
• The ability to work calmly, independently and consistently across cultures, jurisdictions and time zones.
• Fluency in English and Mongolian languages

It is also beneficial if you have:

• Other language abilities like Mandarin Chinese, Spanish, or Portuguese are welcomed as an additional advantage to support global cases across other hemispheres.

What we offer

Be recognised for your contribution, your thinking and your hard work, and go home knowing you’ve helped the world progress.

• A work environment where safety is always the number one priority
• A competitive salary package with annual cash incentive awards for eligible employees
• Career development & education assistance to further your ambitions
• Wellbeing benefits
• Generous Rio Tinto employee share program
• Employee Assistance Program
• Ongoing individual wellbeing support for you and your family for personal and professional matter
• Leave for all of life’s reasons (vacation/annual, paid parental, sick leave)

About the team

Ethics & Compliance is an independent second line function within Legal, Governance & Corporate Affairs. The function sets Group requirements, provides specialist expertise and challenge, monitors risk and control performance, and performs proportionate second line assurance.

Product Groups, Functions, Business Units, assets and projects remain accountable for owning and managing the Ethics & Compliance risks arising from their activities and decisions. The team works closely with Legal, Risk & Insurance, Group Internal Audit, People, Group Services, Commercial, Procurement and Information Systems & Technology.

(Rio Tinto reserves the right to remove job postings prior to the stated closing date)

Please note, in order to be successfully considered for this role you must complete all pre-screening questions.

Rio Tinto does not accept unsolicited CVs or candidate profiles from recruiters or employment agencies. Rio Tinto will not consider or agree to payment of any referral compensation or recruiter fee relating to unsolicited CVs or candidate profiles. Rio Tinto reserves the right to hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited CVs or candidate profiles, including those submitted to hiring managers, are deemed to be the property of Rio Tinto.” 

About Rio Tinto
 

Rio Tinto is a leading global mining and materials company. We operate in 35 countries where we produce iron ore, copper, aluminium, critical minerals, and other materials needed for the global energy transition and for people, communities, and nations to thrive.
 

We have been mining for 150 years and operate with knowledge built up across generations and continents. Our purpose is finding better ways to provide the materials the world needs – striving for innovation and continuous improvement to produce materials with low emissions and to the right environmental, social and governance standards. But we can’t do it on our own, so we’re focused on creating partnerships to solve problems, create win-win situations and meet opportunities.

Respect and Inclusion

At Rio Tinto, we particularly welcome and encourage applications from Indigenous Peoples, women, the LGBTQ+ community, mature workers, people with disabilities and people from different cultural backgrounds.

We are committed to an inclusive environment where people feel comfortable to be themselves. We want our people to feel that all voices are heard, all cultures respected and that a variety of perspectives are not only welcome – they are essential to our success. We treat each other fairly and with dignity regardless of race, gender, nationality, ethnic origin, religion, age, sexual orientation or anything else that makes us different.