Technical Solutions Expert

About us

Join us at Orange Business!We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

About the role

Ensure outstanding customer experience. 

Own incidents/changes assigned according to shift rules. 

Own incident through its life ensuring service restoration & customer's business continuity. 

Ensure efficient analysis, troubleshooting and restoration of voice services including multivendor platforms & Orange core voice network. 

Resolve incidents within the set(SLA/SLO) & our KPIs. 

Liaise with higher technical support levels, teams & vendors to drive incident resolution. 

Initiate escalation procedures to higher technical levels and provide them with all fault details. 

Log and track all action plan set during incident handling while ensuring regular updates to the customer in timely manner until resolution. 

Keep management informed of major incidents and high impact. 

Activate chronic procedures to respective groups and Voice Service Managers as necessary. 

Ensure continuous development and maintain up to date knowledge of different technologies. 

Deliver efficiently for any task or project assigned by the group manager. 

 

About you

Education/Certification: 

Bachelor’s degree in Telecommunications or Computer Engineering. 

Switched Voice experience-SIP tracing/ Analysis Knowledge 

Microsoft TEAMS certification or equivalent experience . 

Audio Codes certification or equivalent experience . 

CCNP Voice or equivalent experience is a plus. 

 

Experience: 

3-7 years Operational Experience in Voice/Networks. 

Experience in one or more of the following technologies: 

      Switched Voice, good knowledge (H.323, SIP , SS7, ISDN, SBC, etc...). 

      Microsoft, good knowledge (Teams, AD, etc..). 

 

Professional skills: 

Good interpersonal and communication skills. 

Customer service oriented. 

Business focused & target achiever. 

Fast learner. 

Proactive approach. 

Good time management. 

Team player. 

Ability to work under pressure. 

Flexibility. 

Problem solving & logical thinking. 

 

Languages 

English: Fluent spoken and written 

French is a plus 

You bring rigor, passion for challenges, and determination. You seek the opportunity to expand your expertise, achieve your goals, and thrive.

What we offer

• Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.• Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).• Professional Development: training programs and upskilling/re-skilling opportunities.• Career Growth: Internal growth and mobility opportunities within Orange.• Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.• Reward Programs: Employee Referral Program, Change Maker Awards.

Only your skills matter

Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neurotype, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.