- Source
- Fountain
Description
Join Our Team as Director of Housekeeping!
The Director of Housekeeping provides strategic and operational leadership for all housekeeping functions, including guest rooms, public areas, laundry operations, and back-of-house spaces. This role is responsible for maintaining exceptional cleanliness standards, driving guest satisfaction, developing high-performing teams, managing labor and departmental resources, and ensuring compliance with safety and operational standards. Through effective leadership and collaboration, the Director of Housekeeping plays a critical role in protecting the hotel's reputation, enhancing the guest experience, and achieving overall business objectives.
KEY SKILLS/RESPONSIBILITIES
- Housekeeping Operations Management: Lead all housekeeping functions, including guest rooms, public spaces, laundry operations, and back-of-house areas. Establish operational standards, monitor execution, and ensure cleanliness, consistency, and efficiency across all areas of responsibility.
- Quality Assurance & Guest Experience: Drive service excellence by ensuring the hotel consistently delivers a clean, safe, and welcoming environment for guests. Monitor quality standards, guest feedback, special requests, and property appearance to support guest satisfaction and brand performance.
- Workforce Leadership & Team Development: Provide leadership, coaching, performance management, and development for housekeeping managers and associates. Foster accountability, engagement, and continuous improvement while building a strong leadership pipeline within the department.
- Labor, Inventory & Financial Stewardship: Manage labor costs, scheduling, payroll productivity, inventory controls, purchasing activities, and departmental expenses. Utilize operational and financial data to maximize efficiency while maintaining service and quality standards.
- Safety, Security & Regulatory Compliance: Oversee department compliance with company policies, safety programs, security procedures, key control standards, emergency preparedness requirements, and operational regulations. Promote a culture focused on associate safety, asset protection, and risk mitigation.
- Cross-Department Operations & Property Support: Partner with hotel leadership, engineering, front office, and other departments to ensure seamless operations and consistent service delivery. Support property-wide initiatives, communicate operational priorities, and contribute to overall hotel performance.
EDUCATION & EXPERIENCE
- 5+ years of progressive housekeeping, hotel operations, or related leadership experience.
- Previous experience leading, coaching, and developing management and frontline teams.
- Strong operational, financial, and workforce management skills, including budgeting, labor management, and productivity analysis.
- Knowledge of housekeeping operations, safety practices, service standards, and regulatory compliance requirements.
- Excellent communication, problem-solving, organizational, and decision-making abilities in a fast-paced environment.
- Proficiency with Microsoft Office applications, operational systems, and reporting tools; valid driver's license if required by the property.
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
- Now offering Daily Pay! Ask your Recruiter for more details
- Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
PROPERTY INFORMATION:
Carmel Mission Inn It’s a new day at the Carmel Mission Inn! In 2020, we renovated all of our guestrooms and in June, 2021 we will debut our new lobby and reception area, a beautifully enhanced courtyard and our new restaurant, Shearwater Tavern. Ideally located at the gateway to Big Sur, the property welcomes individual travelers from around the world as well corporate groups and social events. About Evolution Hospitality As the dedicated lifestyle vertical at Aimbridge, Evolution Hospitality creates distinct lifestyle experiences and drives performance throughout our curated collection of independent, luxury, boutique, lifestyle, and soft brand hotels, as well as restaurants, bars, and lounges throughout North America. At Evolution Hospitality, our focus on equal parts culture and results is what determines who makes the cut to be a part of this talented group, both at the corporate office and in the field. Honesty and humility are just as important as intellect and ability, and each member of the team embraces the challenge of becoming a better human being, both personally and professionally, as part of the package. And it’s this magical combination of brilliant, caring individuals that makes Evolution Hospitality the world-class operation it is today.
Application deadline for Colorado positions: