Account Lead

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Account Lead, Seattle, WA

What this job involves. The Account Lead serves as the on-site leader for a major corporate account within JLL Work Dynamics. This is a program-builder role: you will establish the foundational SOPs, governance model, and KPI/performance reporting structure required to meet a large, data-driven client's high-rigor expectations. The current scope is agency-based, so this role does not carry a heavy Strategy & Procurement or internal Finance reporting lift at this time.

What your day-to-day will look like

• Provides a consistent facilities management standard across client sites; building and documenting the account's SOPs, escalation paths, and operating rhythm
• Manages supplier base appropriate to each client site; holds vendors to contract, quality, cost, and safety requirements
• Provides client visibility of cost and service performance from its own system of record; designing the KPI scorecard with the client and reporting performance on a fixed cadence
• Standing up the client governance model, including operating reviews, QBRs, and contract compliance tracking
• Leading client stakeholder relationships as the trusted advisor, translating expectations into delivery commitments
• Implementing JLL and client HSSE standards, with HSSE partners supporting audits, training, and legislation changes
• Identifying process and technology improvements, and flagging growth opportunities to business development
• Owns point of escalation for project management related objectives, execution, and performance

Required qualifications

Bachelor's degree or equivalent experience in facilities management or a related field

12+ years of progressive Facilities Management experience, including full-scope account or portfolio leadership

Demonstrated experience launching or restructuring an account program, including SOPs, governance, and performance reporting

Experience working with a large, data-driven corporate client

Working knowledge of health and safety regulations and contract governance

Experience leading teams and vendors

Strong communication skills at both the client executive and site-team level

Preferred qualifications

Experience with technology, hyperscale, or other high-rigor client environments    

Familiarity with HSE management systems and ISO standards

Experience with operations reporting tools and data platforms

MBA or post-graduate studies

Experience in a matrixed organization

Location. Onsite, Seattle, WA

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Expected compensation for this position:

200,000.00 – 250,000.00 USD per year

Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site –Seattle, WA

Job Tags:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary 
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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