Sales Account Manager - Chubb Security Monitoring Centre (CSMC)

Role Purpose

The Sales Account Manager is responsible for winning new business and consumer customers and growing profitable recurring revenue for CSMC’s remote monitoring, security, and life-safety services. This hunter-focused role requires proactive prospecting, including tele sales when required, consultative solution selling, and effective management of the full sales cycle.

Key Responsibilities

• Identify, qualify, and convert new B2B and B2C sales opportunities across target sectors, consumer markets, and multi-site customers.
• Build and maintain a strong sales pipeline through direct prospecting, tele sales, referrals, networking, events, lead follow-up, and collaboration with Chubb teams.
• Conduct outbound sales calls and respond to inbound enquiries when required.
• Conduct customer discovery meetings and site assessments to understand security, safety, operational, and compliance needs.
• Develop tailored solutions covering alarm and fire monitoring, remote CCTV, virtual guard patrols, video verification, system-health monitoring, AED monitoring, and incident response.
• Prepare and present proposals, quotations, tenders, and commercial business cases.
• Manage the full sales cycle from initial engagement and qualification through negotiation, contract award, and operational handover.
• Secure profitable recurring-revenue agreements within approved pricing, margin, risk, and contractual guidelines.
• Maintain accurate customer, pipeline, sales activity, and forecasting information in the CRM system.
• Coordinate with operations, technical, service, projects, finance, legal, and other Chubb teams to ensure proposed solutions are practical and deliverable.
• Monitor market and competitor developments and provide feedback on customer needs and growth opportunities.
• Comply with company standards, sales governance, data-protection requirements, confidentiality obligations, and applicable regulations.

Requirements

• Proven success in B2B and B2C new business development, solution sales, tele sales, or account acquisition.
• Experience in security, fire, monitoring, facilities, technology, or recurring-service solutions is preferred.
• Strong prospecting, tele sales, consultative selling, negotiation, presentation, and closing skills.
• Confident conducting outbound calls, handling customer enquiries, and converting leads into sales opportunities.
• Commercial understanding of pricing, margins, contracts, and business-case development.
• Ability to explain technical solutions clearly to consumers, operational stakeholders, and senior decision-makers.
• Strong communication, customer-engagement, CRM, sales-reporting, and Microsoft Office skills.
• Self-motivated, resilient, results-focused, and comfortable working in a target-driven environment.
• Experience with remote monitoring, CCTV analytics, video verification, alarm receiving centres, fire systems, IoT, guarding, or smart-building solutions is advantageous.
• Experience selling to multi-site customers or managing tender opportunities is desirable.
• An established network within relevant commercial sectors would be beneficial.

Additional Information

About Us, Our Culture & What We Can Offer You

Established over 200 years ago, Chubb Fire & Security are a global business driven by keeping people and the world safe.  We provide essential systems, equipment and services, from digital CCTV surveillance and intruder alarms, to fire detection and suppression systems. Offering a full range of innovative products and services to a broad range of customers, from local independent business, to many of the FTSE 100 companies

We believe we offer a unique working culture, where you are as important to us as our customers, and we want you to feel that everyday. We are proud to offer extensive training to all of our new Advisors, fully supporting, and enabling you to thrive in your new role and beyond, with ongoing career development opportunities throughout your career journey with us.

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