Customer Service – Order Management Specialist

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Cytiva, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. 

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.

At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. Take your next step to an altogether life-changing career.

Learn about the Danaher Business System which makes everything possible.

The Customer Service – Order Management Specialist is responsible for supporting customer-facing order management activities, including order entry, shipment coordination, billing support, and customer inquiry handling.

This position reports to the Sr Manager, South Korea Customer Service and is part of the Korea Customer Service team located in Seoul, South Korea  and will be an on-site role. 

What you will do:

• Provide excellent service for customers across products and accounts segment, acting as the single point of contact from order to cash.
• Process customer orders and manage them in line with company policy and systems, following through shipment to billing, ensuring a quality of service.
• Respond to customer inquiries (email/phone) in a timely and professional manner providing knowledge and accurate information to customers.
• Handle customer complaints, managing replacement/returns/credit, also ensuring them documented.
• Build close relationships with customers, commercial partners, and other departments to gain their trust and understand your impact on customers and service levels.
• Develop solid product knowledge and a strong understanding of the Supply Chain.
• Collaborate across functions to drive improvement in our wing-to-wing process, supporting simplification and digital projects

Who you are:

• Bachelor’s degree or equivalent relevant experience in business administration, supply chain, logistics, life sciences, or related field.
• +3 years of experience in customer service, order management, supply chain operations, or related business operations role.
• Hands-on experience using ERP or order management systems is preferred; Oracle experience is a plus.
• Professional proficiency in written and spoken Korean and English.
• Experience supporting cross-functional business processes in global or multinational company environments.

Travel, Motor Vehicle Record & Physical/Language/Environment Requirements:

• Fluent level of English & Korean in written and verbal communications 한국어 및 영어로의 서면 및 구두 의사소통능력이 높으신 분
• Ability to travel abroad upon business needs 해외여행에 결격사유가 없으신 분
• If foreign national, legal work permit is required to pursue employment contract by Korean immigration law 대한민국에서의 근무가 가능한 비자가 있는 분

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.