Digital Service Desk Manager

Mission Overview:

We are seeking an interim Digital Service Desk Manager for a consultancy mission at a client site, representing Keystone Solutions. In this role, you will combine leadership and change management with operational involvement and technical expertise.

You will join an experienced and dedicated team of Service Desk Officers who are responsible for the quality, continuity, and user experience of our digital services in an accessible and customer-oriented manner.

Key Responsibilities:

• Lead and participate in IT support improvement projects.
• Make decisive choices even in ambiguous situations, remaining agile and solution-oriented in a complex environment.
• Exhibit constructive assertiveness, engage in difficult conversations, while also providing space and trust.
• Translate complex digital issues into understandable terms for users and colleagues, communicating effectively in fluent Dutch.
• Stay updated on industry trends and introduce innovations within the team.
• Maintain an overview and prioritize tasks thanks to your helicopter view and analytical mindset.

As a consultant under Keystone Solutions' model, you will tackle challenges related to support methods, adherence to procedures, enhancing team spirit and responsibility, and strengthening team collaboration and impact. We expect proven experience in these areas as we aim to cultivate a new DNA and culture within the team.

Every day, you will support over 1,400 colleagues and partners, ensuring that the client operates smoothly, safely, and efficiently. From hardware and software installation to rights management, creating manuals, and analyzing and resolving structural issues, you will be the first and second line of support for digital assistance.

Why Join Keystone Solutions?

• Consultancy Nature: Focus on on-site work and embrace your consultant identity.
• Dynamic Projects: Engage with diverse challenges across various client environments.
• Turbo-Charged Learning: Experience professional development and broad learning opportunities.
• Skyrocketing Ambition: Commit to your career growth within our framework.
• Values: As a
  

  If you are ready to tackle technical and strategic challenges in a dynamic consultancy environment, apply today at Keystone Solutions Career Portal.

  
  

  Duration: As soon as possible - 05/12/2026 2 months • (full time)

  
  

  Skills required:

  • Brede én diepgaande kennis van eindgebruikerssoftware - Level: Advanced - Most recent: This year
  • Coachend werken aan teamspirit, teammentaliteit en verantwoordelijkheidszin - Level: Expert - Most recent: This year
  • DNA en cultuur change realiseren binnen een team/teamwerking - Level: Expert - Most recent: This year
  • Ervaring met beheer van EntraID en ActiveDirectory users en groepen - Level: Advanced - Most recent: This year
  • Kennis van Client windows OS (stuurprogramma’s, configuraties en instellingen,…) - Level: Advanced - Most recent: This year
  • Microsoft ecosystem: Office suite en outlook, Sharepoint en teams, PowerBI,… - Level: Advanced - Most recent: This year
  • Rapportage vanuit de tickettool (ook proactief opvolgen en sturen) - Level: Advanced - Most recent: This year
  • Technische en functionele bagage rond Cybersecurity richtlijnen en policies (incl herkennen en escaleren) - Level: Advanced - Most recent: This year
  
  

  Language requirements:

  Dutch
  Level Native or bilingual proficiency
  English
  Level Full professional proficiency