Client Services Coordinator

CareGiving In Home Care LLC 

Job Description: Part-Time Field & Client Services Coordinator 

Location: Santa Clarita Valley, California 
Position Type: Part-time 
Reports To: Manager 
Work Setting: Primarily field-based, with travel to clients' homes, community organizations, and other locations throughout the Santa Clarita area 
Preferred Background: Medical Assistant (MA), Licensed Vocational Nurse (LVN), or a related healthcare support professional 

Position Summary 

CareGiving In Home Care LLC is seeking a compassionate, organized, and motivated healthcare professional to provide part-time field support and help expand the company's non-medical in-home care services throughout the Santa Clarita Valley. 

The individual will assist with enrolling new clients, coordinating service starts, conducting periodic client home visits for supervisory and service-quality purposes, supporting caregiver onboarding, managing employee identification badges, and developing professional relationships with community resources and organizations serving seniors and individuals who need assistance at home. 

The ideal candidate has a healthcare background, strong interpersonal skills, reliable follow-through, and the ability to work independently in the field while communicating regularly with company management. 

This is primarily a non-medical home care coordination and field-support position. Clinical services are not part of the role unless separately authorized, appropriately licensed, and legally permitted. 

Essential Duties and Responsibilities 

1. Client Enrollment and Intake Support 

• Assist prospective clients and their families with the enrollment and intake process. 

• Gather and organize client information, service preferences, schedules, emergency contacts, and other required documentation. 

• Explain the company's non-medical home care services and service process using approved company materials. 

• Coordinate initial visits, service start dates, caregiver introductions, and follow-up communication. 

• Communicate client needs and concerns to the manager to support appropriate service planning. 

• Maintain accurate and confidential client records in approved company systems. 

2. Periodic Client Home Visits and Supervisory Support 

• Conduct periodic visits to clients' homes as assigned to monitor service quality and client satisfaction. 

• Check in with clients and, when appropriate, their authorized family representatives regarding service reliability and quality. 

• Observe whether assigned non-medical services appear consistent with the approved service plan and company expectations. 

• Communicate concerns about caregiver attendance, service delivery, safety, changing client needs, or dissatisfaction to the owner/administrator promptly. 

• Document visit dates, observations, client feedback, and required follow-up actions. 

• Help coordinate corrective action, additional communication, or follow-up visits when concerns arise. 

• Escalate urgent safety concerns, suspected abuse or neglect, and reportable incidents in accordance with company policy and applicable law. 

3. Caregiver Onboarding and New-Hire Support 

• Assist with onboarding newly hired caregivers and other field personnel. 

• Help collect required employment forms, acknowledgments, and onboarding documents. 

• Coordinate completion and documentation of applicable background checks, Home Care Aide Registry requirements, and other required clearances before a caregiver begins work, as applicable. 

• Explain approved company policies, communication procedures, documentation expectations, and professional conduct standards. 

• Coordinate orientation appointments and notify management of incomplete onboarding requirements. 

• Maintain organized and confidential onboarding records. 

4. Employee Identification Badge Management 

• Coordinate the preparation and issuance of company identification badges for authorized employees. 

• Verify employee names, photographs, titles, and other information against approved company records. 

• Maintain a badge log documenting issuance dates, employee acknowledgment, replacements, returns, and deactivation when applicable. 

• Arrange replacement badges when identification is lost, damaged, or requires updating. 

• Collect badges from separating employees when required and notify management of missing badges. 

• Ensure badges are issued only to authorized personnel and used according to company policy. 

5. Community Outreach and Relationship Building 

• Build professional relationships with community resources throughout the Santa Clarita Valley that serve older adults, individuals with disabilities, and families seeking in-home support. 

• Visit senior centers, senior living communities, social service organizations, community programs, and other appropriate local resources. 

• Introduce CareGiving In Home Care LLC and provide approved information about the company's non-medical home care services. 

• Develop relationships with social workers, community resource coordinators, care managers, and other professionals, as appropriate. 

• Distribute approved marketing materials and follow up professionally with interested organizations. 

• Identify local programs, resources, and partnership opportunities that may benefit clients and support company growth. 

• Document outreach visits, contacts, follow-up commitments, and opportunities for management review. 

• Represent the company professionally and comply with applicable laws and company policies governing referrals and marketing. 

6. Field Coordination and Administrative Support 

• Provide field support during new client starts, caregiver introductions, and service transitions. 

• Assist with scheduling home visits, onboarding appointments, and client follow-ups. 

• Communicate updates between clients, families, caregivers, and the owner/administrator. 

• Help identify service gaps, client concerns, staffing needs, and opportunities to improve service quality. 

• Submit regular activity reports covering client visits, enrollment progress, onboarding, badge management, and community outreach. 

• Perform other related field-support duties consistent with the position and the employee's qualifications. 

Qualifications 

• Medical Assistant certificate, LVN license, or comparable healthcare-related education or experience; an active LVN license is preferred if licensed nursing duties are part of the role. 

• Experience in a medical office, home care, senior services, healthcare coordination, or a related environment. 

• Strong communication, customer service, and relationship-building skills. 

• Compassionate and professional manner when interacting with clients, families, caregivers, and community partners. 

• Strong organization, documentation, and follow-up skills. 

• Ability to maintain confidentiality and handle sensitive client and employee information. 

• Basic computer skills, including email, electronic forms, document management, and data entry. 

• Reliable transportation and ability to travel throughout the Santa Clarita service area. 

• Valid driver's license and appropriate auto insurance if driving is an essential job function. 

• Ability to work independently in the field and communicate consistently with management. 

Work Schedule and Travel 

This is a part-time position with a schedule established by the company based on client enrollment needs, required supervisory visits, onboarding activity, and community outreach priorities. 

The position will primarily serve the Santa Clarita Valley and nearby communities within the agreed-upon service area. Occasional schedule flexibility may be needed to accommodate client visits, new-hire onboarding, or urgent service concerns. 

Business-related mileage and approved expenses will be reimbursed in accordance with company policy and applicable law. 

Performance Expectations 

Performance will be evaluated based on: 

• Timely and accurate completion of client enrollment documentation. 

• Completion and documentation of assigned supervisory home visits. 

• Responsiveness to client and family concerns. 

• Accurate and timely new-hire onboarding support. 

• Proper issuance, tracking, and return of identification badges. 

• Consistent community outreach and professional relationship development. 

• Timely reporting and communication with the manager. 

• Protection of confidential information and compliance with company policies. 

Scope of Practice and Compliance 

CareGiving In Home Care LLC provides non-medical in-home care services. The employee must perform duties within the scope of the assigned position, their actual qualifications, and applicable California law.

The employee must follow applicable confidentiality, client safety, incident reporting, employment, and home care organization requirements.