Customer Program Manager

About GF 

GlobalFoundries® Inc. (GF®) is one of the world's leading semiconductor manufacturers. GF redefines innovation and semiconductor manufacturing by developing and delivering feature-rich process technology solutions with leading performance in all growth markets. GF offers a unique mix of design, development and manufacturing services. With a talented and diverse team and manufacturing locations in the U.S., Europe and Asia, GF is a trusted technology provider to its global customers. GF employs approximately 15,000 people, including more than 3,000 in Dresden, Germany.

For more information, visit www.gf.com.

Introduction

The Customer Program Manager will lead the governance and coordination of strategic customer programs in Europe. The role serves as a key customer-facing interface, connecting customer priorities with GlobalFoundries’ cross-functional teams and driving transparency, alignment, proactive risk management, and effective execution. The primary focus is program management and customer engagement. Semiconductor industry experience is beneficial but not required.

Your Job

• Lead complex, cross-functional customer programs from early engagement through execution and delivery.
• Establish and run program governance, including milestones, KPIs, risks, dependencies, decisions, and action tracking.
• Serve as a key interface between customers and internal engineering, operations, quality, supply chain, and commercial teams.
• Translate customer priorities and commitments into clear internal actions, ownership, and timelines.
• Provide transparent program status and proactively identify, mitigate, and escalate risks.
• Drive alignment and decisions across global, matrixed teams without direct reporting authority.
• Lead customer and internal program reviews and ensure effective follow-up on commitments.
• Support the development and continuous improvement of the CPM operating model, processes, templates, and reporting standards.

Required Qualifications

• Bachelor’s or master’s degree in engineering, business, project management, or a related field.
• Strong experience managing complex, cross-functional projects or programs in an international environment.
• Proven project/program management skills across schedule, dependencies, risks, actions, and stakeholder alignment.
• Strong customer-facing, communication, facilitation, and stakeholder-management skills.
• Demonstrated ability to influence and drive decisions across global matrix organizations.
• Structured, analytical approach with strong ownership and execution mindset.
• Professional fluency in English and willingness to travel internationally.

Preferred Qualifications

• Experience in customer program management, technical program management, product development, or management consulting.
• Semiconductor, electronics, automotive, industrial, aerospace & defense, or other complex technology-industry experience.
• Familiarity with semiconductor development, manufacturing, supply chain, or product industrialization.
• Project/program management certification such as PMP, PRINCE2, IPMA, or equivalent.
• Experience with KPI-based program reporting and common program-management tools.

Key Competencies

• Program management and execution
• Customer and stakeholder management
• Cross-functional leadership and influencing
• Risk, issue, and escalation management
• Structured problem solving and decision-making
• Clear executive-level communication
• Business and commercial awareness