Senior Medical Representative / Key Account Manager

Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin, we are in shapes our lives, we are advancing dermatology for every skin story.

We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.

At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.

Key Duties and Responsibilities

Sales & Business Development

Territory Planning & Execution

• Develop and implement territory business plans and KOL engagement strategies aligned with business objectives
• Monitor market trends and customer needs to identify opportunities for sustainable business growth
• Maintain a strong understanding of the competitive landscape and share relevant market insights

Performance Management & Reporting

• Review territory performance and contribute to accurate forecasting and business planning
• Analyze territory data and translate findings into actionable recommendations
• Prepare regular business reports and support the development of improvement initiatives

Product Launch & Cross-functional Collaboration

Product Launch Support

• Partner closely with marketing, medical, and cross-functional teams to support successful product launches and portfolio initiatives
• Contribute to territory readiness activities, including customer segmentation, targeting, and engagement planning

Customer Engagement & Demand Generation

• Support initiatives that increase product awareness, education, and engagement among targeted healthcare professionals
• Conduct regular customer visits and scientific discussions with healthcare professionals while delivering relevant product information
• Gather customer feedback and share insights with internal stakeholders to support business decisions

Territory Management, Partnership Building & Compliance

Relationship Management

• Develop and maintain trusted, long-term relationships with key accounts, healthcare professionals, and business partners
• Deliver a positive and professional customer experience through regular communication and support

Collaboration & Teamwork

• Foster a collaborative team environment and contribute to the sharing of best practices
• Work effectively across functions to support business objectives and resolve operational challenges

Compliance & Governance

• Ensure all activities are conducted in accordance with company policies, industry regulations, and ethical standards
• Maintain accurate documentation and reporting requirements as needed

Why Join Us

• Join a leading global dermatology company committed to improving patients' lives
• Be part of an innovative and growing business with a strong portfolio and exciting upcoming launches
• Work in a collaborative environment that values diverse perspectives, inclusion, and continuous learning
• Gain exposure to cross-functional projects and opportunities for professional growth and career development

Qualifications & Experience

Experience / Competencies

• Minimum 5 years of pharmaceutical sales experience
• Experience in dermatology, skincare, immunology, biologics, or specialty care is highly desirable
• Strong planning, organizational, analytical, and problem-solving skills
• Ability to work independently while collaborating effectively with cross-functional teams
• Excellent communication, relationship-building, and stakeholder management skills
• Experience engaging with Key Opinion Leaders (KOLs) and managing professional healthcare relationships
• Demonstrated ability to build long-term partnerships and provide outstanding customer support
• Strong prioritization and project management capabilities
• Proficiency in Microsoft Office applications
• Fluent in written and spoken English and Chinese
• Previous coaching, mentoring, or team leadership experience will be considered an advantage and may be suitable for a Sales Supervisor level appointment

Educational Background

• Bachelor's degree or above, preferably in Life Sciences, Pharmacy, Biomedical Sciences, Nursing, or a related discipline