Patient Services Representative II, Neuro Surgery

We are so glad you are interested in joining Sutter Health!

Organization:

SGMF-Sutter Gould Med Foundation

Position Overview:

Serves as the first point of contact for patients entering the medical facility. This job is intended for use by positions employed by an outpatient facility. Greets and checks-in patients, verifies information, schedules appointments, and updates Electronic Health record (EHR). Facilitates intake procedures such as completion of healthcare and insurance forms and collecting payments for services. Gains confidence and cooperation from the patient, their family/support group, and other healthcare providers through competent job performance and effective communication. Adheres to all organizational, local/state/federal regulations, codes, policies and procedures to ensure privacy and safety while delivering optimal patient care. May also be responsible for performing specific tasks and/or orient other staff to the department.

Job Description:

EDUCATION:

• HS Diploma: High School Diploma or General Education Diploma (GED)
• Other: Completion of a course of study consistent with the requirements for Medical Assistants as specified by the Medical Board of California. (Must present diploma within 90 days)
• OR Completion of Sutter Health on-the-job training equivalent to one year
• OR Other: Equivalent Sutter Health Training program (approved for SBMF and SCH)

CERTIFICATION & LICENSURE:

• BLS-Basic Life Support Healthcare Provider
• MA Certification by a California Medical Board recognized agency is required to be eligible for incentive (to be implemented in 2025)

TYPICAL EXPERIENCE:

• 1 year of recent relevant experience.

SKILLS AND KNOWLEDGE:

• General knowledge of various medical procedures, views, and equipment.
• Basic understanding of human anatomy, physiology, pathology, and medical terminology.
• Competent and validated in basic Medical Assisting skills such as taking vital signs, preparing patients for exam, and administering injections.
• Ability to interpret a variety of data and instructions, furnished in written, oral, diagram, or schedule form.
• Possess written and verbal communications skills to explain sensitive information clearly and professionally to diverse audiences, including non-medical people.
• Well-developed time management and organizational skills, including the ability to prioritize assignments and work within standardized operating procedures and scientific methods to achieve objectives and meet deadlines.
• General knowledge of computer applications, such as Microsoft Office Suite (Word, Excel and Outlook) and electronic health record (EHR).

Ability to

• prioritize assignments and work within standardized policies, procedures, and scientific methods to achieve objectives and meet deadlines.
• work independently, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions.
• identify, evaluate and resolve standard problems by selecting appropriate solutions from established options.
• build collaborate relationships with peers and other healthcare providers to achieve departmental and corporate objectives.

TRAVEL:

• Travel is required as needed between Modesto and Turlock locations.

Job Shift:

Days

Schedule:

Full Time

Shift Hours:

8

Days of the Week:

Monday - Friday

Weekend Requirements:

Occasionally

Benefits:

Yes

Unions:

No

Position Status:

Non-Exempt

Weekly Hours:

40

Employee Status:

Regular

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

Pay Range is $26.06 to $36.48 / hour

The posted pay range is based on the position's primary work location. Candidates who reside and work outside of that location may be subject to a different pay range based on their work location. Candidate starting salaries consider multiple factors, including, but not limited to a candidate’s experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health’s comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.