Packaged/SaaS Application Engineer

Configure and support packaged or SaaS applications to adapt features, manage releases, and ensure system stability. Use standard tools, APIs, and low-code platforms to align solutions with business needs while preserving compatibility and performance.

Summary: As a Packaged Software as a Service Application Engineer, your typical day involves configuring and supporting packaged or Software as a Service applications to meet evolving business requirements. You will manage application features, oversee release processes, and ensure the stability and performance of systems. Collaboration with various teams to align solutions with organizational goals while maintaining compatibility and operational efficiency is a key part of your daily activities. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Collaborate with cross-functional teams to gather and analyze requirements for application enhancements. - Monitor system performance and troubleshoot issues to maintain optimal functionality. - Document configuration changes and maintain detailed records of system updates. - Assist in the testing and deployment of new releases to ensure seamless integration. - Continuously seek opportunities to improve application processes and user experience. Professional & Technical Skills: - Required Skill: Expert proficiency in ServiceNow IT Service Management. - Strong knowledge of IT service management principles and best practices. - Experience with configuring and customizing ServiceNow modules to meet business needs. - Familiarity with APIs and integration techniques to connect ServiceNow with other systems. - Ability to utilize low-code platforms for efficient application development and modification. - Proficient in troubleshooting and resolving technical issues within ServiceNow environments. Additional Information: - The candidate should have minimum 1 year of experience in ServiceNow IT Service Management. - This position is based at our Manila office. Minimum 7 year(s) of experience is required

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.