Account Manager-Canada

We are a global technology company developing innovative solutions for mining, tunnelling, and construction, improving project safety, environmental impact, and productivity. We offer premium equipment, all-round aftermarket services and high-quality chemicals and rock support as our core products to our customers. We operate globally in over 30 countries with more than 1,800 experts. At Normet, we commit to a culture founded in our Values - Caring, Committed & Courageous. We foster your talent, with us you shine.

Develop a market area business plan and sales strategy with dealers, in conjunction with the Sales Manager, North America Sales Area which complies with Normet long term strategic objectives and goals.
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Ability to work through complex Normet product related issues and support both internal and external stakeholders in mining and tunneling applications
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Participating in Normet strategy workshops, and day-to-day business operations as specified by North American Sales Manager
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Firsthand field demonstration ability.
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Utilizes company leads, to expand current customer base and follows up on leads in conjunction with other Account Managers
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Strong understanding of customer and market dynamics and requirements
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Maintains clear and concise communications (product needs/forecasts) with external manufacturing partners, and raw material providers.
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Supports various marketing functions i.e.: trade shows, brochures, and project spotlights, etc.
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Provides technical support and training to end users, operators, and account managers
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Provides feedback to factories to enable improvements to the product line through both technical feedback systems and factory level network
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Support with root cause analysis tools and report writing, supporting Normet quality management systems
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Lead for local product improvement testing and implementation
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Develop and initiate plans for penetrating new markets, new customer development, relationship management and satisfaction.
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Support to warranty investigations from a technical advisor position
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Develop and maintain a customer database to include key contact personnel, procurement, mine / tunnel managers, operation manager, maintenance supervisors, ground control supervisor, consulting engineers, mining contractors and sub-contractors.
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Ability to create customized technical documentation including manuals & training materials for specific applications
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Communicate and work with service team to prepare units with local upfits, prepare OTM (Order to manufacturing) and other necessary documentation to finalize sales.
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Technical input in new product and technology development
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Promote and sell training opportunities including operator & simulator training packages.
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Work with Normet International to develop sales and marketing tools that directly address individual customer’s equipment and total solution requirements.
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Cultivate effective business relationships with executive decision makers in key accounts.
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Perform other related duties as assigned.
Stakeholder Management
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Client-driven to positively support the growth of Normet
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Ability to conduct work in a professional manner
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Customers include both internal and external stakeholders
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Assists customers with maintenance trouble shooting feedback to the factory
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Ability to conduct customer visits, localized training sessions, and present reports to various levels of authority
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Global support during North America time zones, for all customers requiring remote assistance
HSEQ – Health, Safety, Environment and Quality
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Comply with all Normet policies with HSEQ
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Active participant in ensuring Normet operations and products support HSEQ initiatives
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Support to risk assessments, incident investigations, and product related legislative safety specifications, North America
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Ability to support the creation and updating of HSEQ documentation where applicable
Personal Responsibility
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Ensures compliance with Normet Values, & Normet Policies and Procedures
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Continuous improvement journey with behaviors supporting improved product knowledge, learning and development, and competency training
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Retain existing industry certifications, and where applicable acquire updates and advancement
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Active contributor and team member in both the sales and service teams, North America
QUALIFICATIONS AND EXPERIENCE:
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Strong technical and practical knowledge dealer management.
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Chemical professional with a technical degree or equivalent certification
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Engineering professional within the discipline of ground control and rock reinforcement
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2 years of experience working with Construction/Mining Equipment
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5-7 years of experience in sales and marketing
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Strong understanding of customer and market dynamics and requirements
SKILLS & COMPETENCIES:
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Ability to work independently and within a team environment
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Elevated level of written, verbal, and presentation skills
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Facilitator skills in a classroom setting
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Initiative-taking in ambiguous situations
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Elevated level of responsiveness, organization skills, and detail orientation
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Excellent personal presentation and communication skills
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Time Management Skills
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Valid Driver’s License
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Desire to work within and promote a team setting. ADDITIONAL INFORMATION:
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Willingness to travel away from home frequently both domestically and internationally as well as to underground mine sites in North America.
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You may be required to undertake tasks outside of this position description taking into consideration the relevant skills and experience at the request of the reporting manager.
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This role is expected to have a normal work week in accordance with regular business hours, Monday – Friday, 40 hours. There may be some weekend or longer hours dependent on the project scope of deliverables and will be compensated accordingly. COMPLIANCE & AUTHORITY:
Employees have a responsibility to:
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Protect their own health and safety and avoid adversely affecting the health and safety of any other person.
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Comply with Normet safety policies, procedures, and work practices.
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Ensure contractors and visitors are informed of all necessary safety instructions and information when on Normet premises.
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Must wear the specific PPE clothing and items relevant for the task you are undertaking.
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Must read and understand all relevant SOP’s pertaining to any equipment/machinery/vehicles.
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Must report all safety issues and emergencies in the workplace.
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Compliance with Normet’s Quality systems and standards relating to ISO 9001:2015.

Come and share your courage to shine with us!

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