Outbound Appointment Setter - FT/PT - AU

We are seeking an Outbound Appointment Setter to join our client's team. This is a full-time position (Part-time would still be considered). In this role, you will be the vital link between the client's sales team and prospective customers, scheduling appointments and managing administrative tasks that keep the operations running smoothly. You will play a strategic part in the outbound sales efforts, directly contributing to the growth and success of the client.

What you'll be doing

• Conducting outbound calls to prospective customers to introduce the client's energy solutions and schedule appointments for the sales team
• Identifying potential customers and initiating contact
• Maintaining accurate and detailed records of all customer interactions and appointment bookings in the client's CRM system
• Managing appointment schedules to ensure optimal assignment to sales representatives
• Handling administrative tasks including data entry, filing and document management
• Assisting with the operations team to ensure a smooth on-boarding process.
• Helping with ongoing administration for reporting requirements of the customer

• Following up with customers to confirm appointments and reduce no-shows
• Providing excellent customer service whilst gathering relevant information from potential clients
• Meeting and exceeding daily and weekly appointment setting targets
• Liaising between customers, sales staff and management to ensure smooth appointment coordination
• Maintaining confidentiality and complying with all relevant data protection regulations

What we're looking for

• Proven experience in outbound sales, appointment setting, sales or similar customer-facing roles within a call centre environment
• Excellent verbal communication skills with the ability to build rapport quickly with prospects
• Strong organisational and time management abilities to juggle multiple appointments and administrative tasks
• B2B Energy experience highly valued.
• Proficiency with CRM software and Microsoft Office applications
• A target-driven mindset with the ability to consistently achieve or exceed appointment setting quotas
• High level of accuracy and attention to detail when managing records and data
• Ability to work independently and as part of a team in a fast-paced environment
• Professional telephone manner and ability to handle objections with confidence
• Flexibility and adaptability to changing priorities and procedures