Client Style Advisor

Lavorare per Stella McCartney è un'esperienza davvero gratificante. In qualità di azienda operante nell'industria della moda di lusso con un forte profilo etico, siamo leader e innovatori nel settore. 

You will act as a Brand Ambassador in our Serravalle store , working 24 hours per week on a part-time contract during the holiday season. Your focus will be to maintain consistently exceptional standards of excellence in delivering a customer service experience which meets our on-brand focus. In doing so, creating and maintaining loyalty to both the store and the brand.

Your Mission:

• Provide excellent service through continued commitment to our service values and standards.

• To know and achieve your, and the store's daily, monthly and annual sales targets.

• Demonstrate knowledge and understanding of different sales techniques, for example cross selling, to drive your sales and KPI's.

• Ensure that all Stella clients receive a unique and luxury in-store experience, satisfaction in line with company values and the “Style it like Stella” selling method.

• Communicate effectively with clients to understand and manage their needs, exceeding their expectations.

• Maintain an understanding of current products, trends and collections and ensuring that clients are informed and aware.

• Handling customer complaints, seeking assistance where necessary, ensuring issues are resolved to the satisfaction of the customer and the company.

• Proactively manage and develop CRM activities alongside your personal client portfolio.

• Achieve a score of at least 90% in any mystery shop report in which you are the primary Client Style Advisor.

• Understand all policies, procedures and compliance.

• To ensure that all relevant procedures and policies are understood. To carry out work according to those standards.

• Presentation must be in line with company's uniform and grooming standards.

• Act as a Brand Ambassador by maintaining a proactive attitude, actively participating and cooperating with the team, and showing pride in your work.

• Understand and align with PCI compliance policy and regulations, consistently.

• Adheres to Security and Health and Safety regulations.

• To replenish stock and maintain high standards of VM in store, aligned with company guidelines.

• Support the store with cycle counts and during the annual inventories.

• Support with the processing of shipments and transfers, in line with the relevant procedures.

• Additional ad hoc duties as when and where necessary within the defined levels of responsibility and accountability of the Client Style Advisor role.

Your Talent:

• Excellent communication skills. English is a requirement, other languages are helpful (Cantonese, Mandarin, Russian, French, Arabic)

• Sales Experience ideally within a luxury brand and/or outlet retail.

• Experience in a customer service role with face-to-face customer contact.

• Ability to adapt to frequent change and a high-pressure environment

• Ability to initiate contact and communication effectively

• Motivated by being a great teammate with a common goal

• Strong Clienteling skills and experience

Salary Range: € 25.000 Gross Annual Salary.

A noi di Stella McCartney piace essere audaci. Ciò significa sfidare sé stessi e il settore in cui lavoriamo. Come parte dei nostri impegni per una moda sostenibile, abbiamo una strategia ambiziosa e l’obiettivo di mettere al centro di tutto ciò che facciamo la diversità, l’uguaglianza e l’inclusione. Il nostro punto di partenza è creare uno spazio di lavoro in cui voci diverse siano rispettate, ascoltate e alimentate in modo equo, a prescindere da fattori culturali e sociali. Desideriamo inoltre influenzare e capovolgere la moda e altri settori, facendo splendere talenti internazionali e vari

Diamo il benvenuto a persone con disabilità e facciamo si che ciò avvenga nel modo migliore. Se ha particolari indicazioni per l'incontro ce lo può comunicare entro le 48 ore dal colloquio.