Housekeeping Assistant - Paradise Cove Boutique Hotel

Why a family? For quite a simple reason: at Attitude, we’re a bold team of more than 1,600 Family Members. Yes, that’s what we call ourselves. We’ve got a strong personality and lots of character.

Our mission is to show our guests what hospitality really means in Mauritius. And believe us, it means a lot. That’s also why we treasure our beautiful island, its people (including you!), its environment, and its local life.

At Attitude, we have proudly been awarded the Great Place to Work label for years now (and #1 Best Workplace 4 years in a row!)

Come and discover why!

Housekeeping Assistant

MAIN DUTIES & RESPONSIBILITIES:

• Performs routine duties in cleaning and servicing of guest rooms and baths under supervision of housekeeping supervisor.
• Housekeeping Assistant promotes a positive image of the property to guests and must be pleasant, honest, and friendly and should also be able to address guest requests and problems.
• Prepare rooms for cleaning, make beds, dust, vacuum, clean bathrooms and closets, and ensure all areas meet cleanliness standards, including periodic deep cleaning.
• Restock guestroom supplies, bath items, and complimentary amenities (e.g., water), and ensure pantries and trolleys are tidy.
• Attend to guest requests, complaints, and calls professionally; provide turndown service and deliver loan items such as irons and ironing boards.
• Inspect rooms for cleanliness and maintenance issues, report damage, theft, or lost items, and inform superiors of suspicious activity or packages.
• Adhere to hotel policies, health and safety protocols, key card policy, and fire/emergency procedures.
• Handle departmental calls, relay messages and requests, and ensure proper follow-up and assignment to team members.
• Maintain high service standards, attend training, follow management instructions, contribute to meetings, and aim to exceed guest satisfaction scores.

Qualification & Skills

• Qualifications: HSC
• Experience: Client’s oriented experience and 1 year in the above position
• Personal Qualities: Organisational Skills, Planning and good communication
• Additional Skill required: Computer skills (Proficiency in Microsoft Office software: Word, Excel and PowerPoint), numerical skills and basic knowledge of Hotel Operations.

We Believe in equal opportunities

We celebrate diversity and champion equality and inclusion, encouraging people from all ethnicity, genders, sexual orientations and ages to apply. This unity is key to our work culture. We want to set every Family Member up for success, so if you need anything to perform to your best or make work arrangements more comfortable, we will do our best to accommodate you.