Transit Coordinator, Grade T2

The Transit Coordinator plays a critical role in advancing MCDOT/Transit Services’ mission by applying strong organizational skills, effective problem-solving, detailed report writing, and a consistent focus on maintaining adequate service coverage. This role provides essential frontline operational support to ensure safe, reliable, and efficient bus service across the Ride On network, with an emphasis on safety, customer service, and coordinated operations. In this capacity, the Transit Coordinator oversees a fleet of more than 285 buses traveling across hundreds of miles, monitoring service at key points along each route to help ensure safe, on-time performance through clear communication and excellent customer service.

• Assign buses to Bus Operators daily and deploy relief or stand-by Operators to cover open runs caused by absences, tardiness, or other issues, ensuring full coverage of all scheduled service.
• Work closely with Bus Operators to receive and act on reports involving vehicle condition, breakdowns, crashes, traffic delays, road hazards, and other factors affecting timely service delivery. 

• Investigate and document vehicle crashes, passenger or pedestrian injuries, disruptive patrons, adverse road conditions, obstructions, and other hazards; respond to unplanned situations requiring unscheduled bus movements, including emergencies. 
• Intervene in customer–operator disputes and provide direct, one-on-one assistance to riders on buses, at crash scenes, bus stops, terminals, pick-up/drop-off locations, and layover points, modeling outstanding customer service.
• Conduct on-site crash and personal injury investigations; prepare clear, detailed reports and provide testimony as needed for internal reviews or legal proceedings.
• Operate a transit bus under unusual or emergency circumstances to maintain service coverage, including driving vehicles designated as “out of service” when required. 
• Use radio and digital tools (computers, laptops, tablets) to maintain real-time communication with Central Communications, complete reports, perform Wi-Fi checks, enter data, produce absence and overtime reports, and receive instructions for programmed transportation services.
• Monitor Bus Operator performance in the field and at sign-in, ensuring compliance with safety rules, customer service expectations, route and schedule adherence, and uniform standards; document both infractions and commendable actions.
• Support Bus Operator training and coaching by providing route familiarization, guidance on safe operating practices, and feedback on service performance to reinforce a strong safety- and customer-focused culture.
• Coordinate with Central Communications, maintenance personnel, and emergency services to remove unsafe vehicles from service, arrange change-offs, implement detours, and restore normal operations safely and efficiently.
• Participate in special or programmed transportation services by providing maps and directions and ensuring service is delivered safely, on time, and in accordance with established procedures.
• Perform related duties as required.

Preference for interviews will be given to applicants with experience in the following:

• Strong organizational skills with the ability to prioritize tasks and maintain consistent, adequate service coverage.
• Effective problem-solving abilities, especially in fast-paced operational environments.

• Excellent communication skills, clear, professional, and customer-focused when interacting with Bus Operators, colleagues, and the riding public.
• Ability to prepare clear, detailed, and accurate reports, particularly those related to incidents, safety events, or service disruptions.
• Ability to use common software applications, including Microsoft Office, and demonstrate technical proficiency with operational tools and transit-related systems.