Revenues, Housing Benefits & ASC officers

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.

Why you’ll love this role of Revenues, Assessments & Property Inspection Officer

This is a fully remote, on-demand role where you'll provide specialist support to local authority clients across Revenues, Benefits, Assessments and Property Inspection services during periods of increased demand, project delivery, or staffing pressure.

You'll play a key role in ensuring that Council Tax, Business Rates and Benefits administration is delivered accurately, efficiently and in accordance with current legislation. Depending on your experience, you'll work within one or more specialist areas including Revenues, Assessments or Property Inspection activities.

This role is ideal for an experienced local government professional who enjoys working independently, managing their own workload and making a direct impact for clients across the UK.

Key Responsibilities

• Process Council Tax, Business Rates and Benefits work accurately and in line with relevant legislation and regulations
• Assess information from multiple sources to determine claims, liabilities, reductions, discounts, exemptions and recovery actions
• Respond to customer, stakeholder and client enquiries by telephone, email and written correspondence
• Carry out account maintenance, billing, payment arrangements, recovery actions and overpayment processing as required
• Gather, review and verify evidence in support of Housing Benefit and Council Tax Support claims
• Process revisions, appeals, disputes and overpayment recovery actions in accordance with legislation and local procedures
• Maintain accurate records and management information whilst meeting agreed service levels and deadlines
• Access client systems and work in accordance with contract requirements, processes and procedures
• Liaise with government departments, local authority stakeholders and external agencies where required
• Undertake property inspections, validation visits and reporting activities where relevant to your specialism
• Access and utilise DWP Customer Information System (CIS) where appropriate