Dispatcher

The essential function of the position within the organization is to dispatch services in response to calls for assistance.  The position is responsible for emergency and non-emergency calls, dispatching appropriate services, maintaining emergency reference materials, maintaining records, and reporting.  The position works under general supervision according to some procedures; decides how and when to complete tasks.Answers emergency services telephone lines; records essential information and dispatches units from appropriate agencies such as Police Department, Fire Department, ambulance, or other emergency response activities.
 
Monitors and responds to administrative and other telephone lines, radio calls, and citizen requests; decides on appropriate course of action, dispatches assistance as required or refers to appropriate service agency; records information.
 
Provides assistance to emergency services personnel by answering questions, researching information, or performing other requested services.
 
Maintains various logs, charts, and recordings to provide records of all emergency and non-emergency activities for follow-up investigative, administrative, or legal action; prepares routine reports.
 
Operates/maintains emergency and non-emergency equipment such as computers, printers, playback systems, or ACAD.
 
Monitors assigned building security systems.
 
Maintains immediately available library of emergency reference material such as computer manuals, maps, repair logs, wrecker logs, or departmental policy and procedures.
 
Performs routine office tasks such as typing, filing, faxing, telephoning, shredding, or photocopyingRequires high school diploma or GED, and the equivalent of one year of college or specialized vocational training in NCIC.Requires Must be able to obtain NCIC certification.