Installation Technician

Description

 Who We Are: 

Knight Watch, Inc. is Michigan’s fastest-growing security integration and building automation company. We serve leading healthcare, education, and industrial organizations by delivering systems that make buildings safer, smarter, and more efficient. At Knight Watch, every role matters. Our work supports our customers, strengthens our team, and reflects a commitment to excellence, innovation, and care. 

We are a trusted one-stop partner from design and planning through installation and service, focused on creating lasting value and delivering work that matters. 

Knight Watch specializes in integrated building solutions, including access control, video surveillance, security systems, fire alarm systems, HVAC controls, building automation, and lighting controls. 

Position Overview: 

This is a great opportunity for an Installation Technician who wants to build a strong career in security integration while helping customers create safer, smarter, and more connected buildings. Through hands-on work, field experience, and continued training, you will install, troubleshoot, and support systems that make a real impact. 

As an Installation Technician, you will work with project teams to support access control, video surveillance, fire alarm systems, and other integrated system projects. You will apply and continue developing technical skills, support customers, and contribute to successful projects for leading healthcare, education, and industrial organizations. 

We are looking for a detail-oriented, customer-focused Installation Technician for our Novi, MI location who enjoys hands-on work, solves problems, communicates well, and brings Knight Watch’s core values—Dedicated, Confident, Fun, Team Player, and Problem Solver—to every project. 

Why You’ll Love Knight Watch, Inc.: 

• Join a winning team built on our core values: Dedicated, Confident, Fun, Team Player, and Problem Solver. 
• Receive medical, dental, and vision coverage, plus a company match to your 401(k). 
• Enjoy seven paid holidays each year. 
• Build your future with competitive pay and a personalized growth roadmap. 
• Take paid time off for vacation, personal days, and important life moments. 
• Stay connected with a company phone or monthly reimbursement for your own phone. 
• Keep growing with tuition reimbursement of up to $1,500 per semester. 
• Be part of a strong culture built on accountability, teamwork, and shared success. 
• Start strong with onboarding, a dedicated mentor, and hands-on training. 

Key Responsibilities: 

• Install and support access control, video surveillance, fire alarm systems, and other integrated systems. 
• Read blueprints and electrical drawings to support project work. 
• Work with technicians and project teams to troubleshoot equipment and resolve issues. 
• Maintain accurate documentation of materials, labor hours, and project activity. 
• Provide professional customer service and explain system functions clearly when needed. 
• Review project documentation and complete mobile task reporting. 
• Communicate clearly with customers, technicians, project managers, and internal teams. 
• Strengthen technical knowledge through training, certifications, and product research. 

What Success Looks Like in this Role: 

• Deliver quality work and contribute to successful projects. 
• Build trust with customers and teammates through professionalism and follow-through. 
• Stay curious and keep building knowledge of new technologies and field practices. 
• Execute troubleshooting, problem-solving, and field work with growing confidence. 
• Maintain accurate documentation and support efficient project execution. 
• Bring a positive attitude, strong work ethic, and team-first mindset every day. 
• Represent Knight Watch’s core values through dependable service and continuous improvement. 

Skills & Traits Needed to Win: 

• Strong drive to build skills, solve hands-on challenges, and keep improving. 
• Positive attitude and commitment to professional growth. 
• Clear communication with customers and teammates. 
• Pride in quality work and attention to detail. 
• Ability to stay organized and manage priorities. 
• Ability to work independently and contribute to team success. 
• Confidence adapting to changing priorities and project needs. 
• Professional, customer-focused mindset. 

Education & Experience: 

• High school diploma or equivalent, with a commitment to continued learning and professional growth. 
• Valid driver’s license and a safe, dependable driving record. 
• Comfortable lifting up to 50 pounds as part of hands-on installation work. 
• Comfortable climbing ladders and working in confined spaces when needed. 
• Familiarity with power tools and electronics, with a commitment to strengthening technical skills. 
• Comfort using Microsoft Office applications and mobile technology to stay organized and connected. 

Work Location & Hours: 

Location: Novi, Michigan 

Schedule: Full-time position. Hours may vary based on customer needs and service requirements. 

Travel: This role requires frequent travel to customer worksites throughout the region. Most work is performed in the field, with onsite support based out of our Novi office. 

Vehicle: A company vehicle is provided, with fuel and maintenance covered by Knight Watch.

Work Environment: This position includes office, customer site, and field work. Technicians should be comfortable working independently, traveling regularly, and performing work in commercial and industrial environments.