- Location
- Romania, Bucharest 319H Splaiul Independentei Blvd
- Workplace
- Hybrid
- Type
- Full-time
- Department
- Management
- Seniority
- Mid
- Experience
- 3+ years
- Industry
- Healthcare
- Category
- Operations
- Role type
- Individual Contributor
- Environment
- Office
- Source
- Workday
Overview
Customer Order Management Specialist serving as first point of contact for Stryker's indirect business distributors in Bucharest. Responsibilities include managing logistics and supply chain interactions, coordinating inventory availability, supporting trade compliance and export documentation, communicating with forwarders and distribution coordinators, and identifying process improvements. You'll ensure quality system compliance throughout the customer order cycle and support both customers and sales teams through system improvements. Requires 3-5 years international customer service and distribution experience, proficiency in export documentation, excellent English communication, and advanced skills in Oracle, SAP, and MS Office. Self-starter with strong attention to detail required.
Description
As Customer Order Managment Specialist you will provide first class customer service towards customers and be first point of contact for Stryker indirect business distributors.
What You Will Do
- Support and execute the logistics in accordance with customer requirements, Business rules, CSD objectives, RA/QA and Trade Compliance
- Interact with Supply Chain for inventory availability
- Interact with responsible functions to ensure right allocation decisions are taken
- Support tactical issues with forwarders, distribution coordinators and customers
- Identify opportunities for service & process improvement
- Participate in initiatives / projects to improve service, productivity, processes and/or cost reductions
- Will ensure compliance with all aspects of our Quality Management System, from alert notification through total customer’s satisfaction
- Will support the Customers and Sales force through continued system and or policy improvements
- Maintain team and individual compliance
What You Need
- 3-5 years experience in International Customer service & Distribution processes
- Experience with preparing export documentation
- Excellent knowledge of the English language
- Mastering Office and experience with Oracle, SAP and MS Office applications.
- Service oriented
- Team spirit
- Self starter
- Focus on details, analytical mind
