- Salary
- £13 – £14
- Location
- Hayes 662, United Kingdom
- Workplace
- Onsite
- Type
- Full-time
- Department
- Venue Operations
- Seniority
- Entry
- Industry
- Hospitality
- Category
- Operations
- Role type
- Individual Contributor
- Environment
- Customer-Facing
- Closing date
- 4 weeks ago
- Source
- Workday
Overview
As a Team Member at Merkur Slots, you'll be responsible for creating a welcoming atmosphere for customers, maintaining high standards of venue cleanliness, and ensuring smooth operations. Key duties include cleaning gaming equipment, offering refreshments, monitoring customer behavior, and resolving issues. You'll need excellent communication skills, flexibility to work rotating shifts including weekends and holidays, and a commitment to delivering first-class service. The role offers opportunities for career progression, quarterly bonuses, and comprehensive benefits including pension and life assurance.
Description
It's fun to work in a company where people truly BELIEVE in what they're doing!
Please come and work for us
We're committed to bringing passion and customer focus to the business.
Do you want to be part of an exciting market-leading business that can help your career scale to new heights?
Then read on!
Position: Team Member - Hayes
Hours Per Week: 40
Pay Rate: £13.25 - £14.75 per hour
Night Rate: £14.75 per hour between 23:00 and 06:00
At MERKUR Slots we are passionate about our customers, we just love giving them a warm welcome. Giving customers a great experience comes with ensuring we give them the best service that keeps them coming back to us time after time.
Our colleagues are the heart of our venues that’s why we invest in training (ours is 1st class!) and support you to be the best you can be – don’t worry if you are not an expert within our industry – we will take care of that.
Working as a Team Member you hold the key to making customers feel welcome and help to create the atmosphere needed to deliver a great gaming experience!
Who Are Merkur?
MERKUR Casino UK Ltd is part of the MERKUR Group (formally the Gauselmann Group), one of Europe’s leading gaming and entertainment companies. Headquartered in Germany, the group operates Internationally, with a strong presence in Germany alongside numerous other countries including the UK, Spain, the Netherlands, Czech Republic and Serbia.
MERKUR Casino UK Ltd operates a number of venues throughout the UK including over 230 adult gaming centres and high street bingo venues, and a number of casinos under the MERKUR Casino brand.
Have we got your attention?
About you:
We are looking for somebody who can demonstrate excellent communication and people skills and has a passion for providing first-class service. We need you to be flexible and able to work on a rota basis that includes weekends and Bank Holidays. You must be able to work on your own initiative, as well as part of a team.
Experience working in a retail, hospitality or gambling environment
Experienced delivering excellent customer service
Willingness to learn and develop
Flexible and dedicated
Attention to detail
Industry and compliance training will be given
What’s in it for you?
Benefits:
28 days holiday (including Bank Holidays)
Quarterly Bonus Scheme
Excellent Career Progression Opportunities
Contributory Pension Scheme
Life Assurance
Discounts with high street retailers and restaurants through our benefits portal
Employee assistance programme
Duties include but not limited to:
To ensure that the venue housekeeping is always of the highest possible standard, regularly cleaning gaming equipment, floors, walls and other surfaces.
To ensure service rounds and refreshments are offered in line with brand guidelines.
To monitor the actions and behaviour of customers, noting any behaviour considered to be suspicious and/or disruptive to the smooth operation of the venue.
To assist with any administration as required to 100% accuracy.
To help ensure that promotions run smoothly and are a success.
To ensure that customer service is carried out in line with company standards and results in "customer satisfaction".
To own and resolve problems, escalating where appropriate and in accordance with the complaints policy.
To interact with customers through your shift and intervene as appropriate. Such interactions must be logged in accordance with policies.
To maintain a high standard of personal presentation ensuring the brand dress code is always adhered to, whilst on duty.
Achieve, maintain and impart to customers great product knowledge to support the customer journey and enjoyment.
Gain a good understanding of all company policies and procedures around safeguarding and challenge 25
To actively discourage harassment, victimisation or discrimination against employees, management or customers on the grounds of race, sex, disability, age, sexual orientation, religion or belief.
Full job description can be provided on request
Want to know more? Apply today and our recruitment team will be in touch!
MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy. MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.
INDVEN
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Skills
Benefits
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About Merkur Slots
MERKUR Casino UK Ltd is part of the MERKUR Group, one of Europe's leading gaming and entertainment companies with operations across multiple countries including the UK.
