- Location
- Pasig City, Philippines
- Type
- Full-time
- Department
- Administration
- Seniority
- Entry
- Source
- Workday
Description
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
A SNAPSHOT OF YOUR ROLE
As a Pre‑Funding Support Agent, you sit at a critical compliance and accuracy checkpoint in the funding lifecycle. You are responsible for validating identity, banking, and entity records; reviewing bank statements and debt sheets; completing credit checks; and ensuring contracts are built accurately in PandaDoc and released within a strict 30‑minute SLA. Your work ensures funding decisions are made on verified information, protecting the business from risk before every contract release.
Contract SLA Management
• Release contracts within 30 minutes of request
• Confirm whether balances must be calculated prior to contract release
• Escalate to the underwriter or leadership when clarification is required before sending
Identity and Banking Verification
• Verify EIN matches internal records
• Confirm Driver's Licence is valid and current; request updated identification if expired
• Ensure merchant name in Salesforce matches government‑issued ID exactly
• Validate voided cheque (VC) against submitted bank statements and confirm it is acceptable for funding
• Enter and double‑check banking information including account and routing numbers
• Confirm bank statement name and VC match the funding entity; document DBA formatting where applicable
Bank Statement and Debt Sheet Analysis
• Review bank statements to determine whether the merchant meets minimum monthly deposit thresholds
• Check that accounts are not consistently negative and that sufficient funds are present
• Identify MCA deposits and payments, noting amount and frequency
• Enter data from client‑provided debt sheets accurately into Salesforce
• Calculate Estimated Monthly Average (EMA): (sum of 3 months' deposits minus MCA deposits) divided by 3
OpenCorporates and Secretary of State (SOS) Validation
• Search entity name and variations in OpenCorporates; verify entity status is Active
• Notify broker and tag required stakeholders if entity is inactive
• Confirm spelling matches SOS exactly in Salesforce and that state of incorporation aligns
• Identify and document branches or associated entities in other states
• Download and upload SOS or OpenCorporates filings to Salesforce if missing
Entity and Portfolio Cross‑Reference Checks
• Review Other Owner Accounts in Salesforce and add to the entity list
• Cross‑reference prior contracts and UCC data; check for other MCA contracts on file
• Review for additional DBAs, entities, or owners across existing records
Pre‑Send Research and Risk Review
• Locate and add entity website to Salesforce
• Search for additional DBAs, locations, and related businesses; research via LinkedIn, Facebook, and Instagram
• Search for lawsuits using entity and merchant name variations
• Review news articles or publications for relevant risk findings
Contract Building in PandaDoc
• Verify physical address via website, Yelp, Google, or prior MCA contracts; use Google Earth if necessary
• Add all discovered DBAs to the contract; confirm mailing address matches the bank statement for the funded account
• Ensure owner name matches government ID exactly, including middle initials and suffixes
• Confirm correct counter‑signer assignment prior to release
• Escalate to underwriter or leadership when documentation discrepancies arise
A BIT ABOUT YOU
You bring a sharp eye for detail and a methodical approach to compliance‑sensitive work. The following attributes describe the person who will thrive in this role:
• Strong attention to detail and documentation accuracy
• Ability to work under strict 30‑minute SLA requirements without sacrificing precision
• Experience reviewing bank statements, legal entity documentation, and debt sheets
• Proficient typing (averaging 45 WPM or above)
• Knowledge of Google Suite and Salesforce or similar CRM platforms
• Strong research and investigative skills; comfortable using OpenCorporates, CLEAR, LinkedIn, and public records
• Excellent oral and written English skills, including the ability to decipher handwritten forms
• High standards for compliance, data integrity, and accuracy
• Analytical and critical thinking skills; basic mathematics required
• Background in finance and/or accounting is an advantage
• Comfortable escalating issues promptly when documentation discrepancies arise
WHAT SUCCESS LOOKS LIKE
• Contracts released consistently within the 30‑minute SLA with full documentation accuracy
• High accuracy and efficiency rating across all productivity metrics
• Zero funding errors attributable to identity, banking, or entity verification failures
• Excellent feedback from clients and internal stakeholders
• Proactive escalation of discrepancies before contract release, not after
• Achievement of all company and client‑set KPIs
WHAT WE VALUE
Acquire Intelligence is proud of its diverse, global team. All team members are expected to embody these shared values:
• Curious and Clever: Investigate discrepancies thoroughly and take nothing at face value.
• Entrepreneurial Energy: Take ownership of contract accuracy and the outcomes it drives.
• Fast with Intent: Meet SLA requirements without compromising precision or compliance.
• Collaboration: Brilliant jerks can be brilliant elsewhere.
• Impact: Do, get it done, create impact.
• Passion: Be positive and bring energy to the work.
• Transparency: A transparent team can help each other.
Join the A-Team and experience the A-Life!
