- Salary
- $24 – $26
- Location
- Office RIC - NEW YORK 645 Fifth Avenue 5-9F (USNE0009), United States of America
- Workplace
- Hybrid
- Type
- Temporary
- Department
- Operations
- Seniority
- Mid
- Experience
- 3+ years
- Education
- Bachelor
- Industry
- Luxury Goods
- Category
- Operations
- Role type
- Individual Contributor
- Environment
- Office
- Source
- Workday
Overview
This temporary Operations Coordinator position at Panerai in New York provides support to the Sales & Operations & Visual Merchandising department with order processing, shipping, customer service, and overall operational support. Key responsibilities include assisting with order processing and customer service duties, responding to retailer inquiries, monitoring inbound shipments, supporting E-Commerce operations, assisting with visual merchandising requests, managing product conditioning and replenishment, coordinating product shipments for events, managing warranty and NFC requests, and maintaining customer account lists. The role requires an undergraduate degree, 3+ years of sales/inventory management or operations experience (luxury experience preferred), strong knowledge of merchandise process and retail math, computer proficiency in MS Office (particularly Excel), and SAP experience is a plus. Candidates should have excellent communication skills, strong organizational abilities, and be detail-oriented team players.
Description
Founded in 1860 in Florence as a workshop, shop and subsequently school of watch-making, Panerai is renowned for producing high-precision instruments for the Italian Navy with a pulse on innovation and function. Protected by military secrets, these creations were only launched in the International market when the brand was acquired by Richemont Group in 1997.
Today, the Maison advances through cutting-edge research, sustainability, and empowering modern heroes with a team that passionately brings value to Panerai's distinctive mix of Italian spirit and Swiss watchmaking excellence.
Temporary Operations Coordinator
Panerai
New York, NY
MAIN PURPOSE
This position will assist the Sales & Operations & Visual Merchandising department with order processing, shipping, provide excellent customer service and overall support for the Sales, Product & Operations function.
KEY RESPONSIBILITIES
Product Management
- Work with Operations Account Manager on all departmental needs such as order processing, customer service duties and serving as a back-up to the Sales and Operations & Visual Merchandising team.
- Timely response to authorized retailer questions regarding product, price, availability, and delivery while offering excellent customer service.
- Monitor inbound shipments and work with warehouse to ensure arrivals
Product (Focus on Watches) Operations and Distribution
- Assist accessories with E-Commerce manual transfers purchase and sales order entry, processing and tracking of sales orders submitted for retail, ecommerce + wholesale channels.
- Assist accessories Coordinator with custom strap orders and release.
- Assisting Visual Merchandising team with processing requests for all channels. Requests include visual elements, retail PLV (shopping bags, napkins, coasters, gloves, selling trays/safe trays, strap protectors, etc for internal and external boutiques)
- Assist with conditioning items (warranties and boxes replenishment to all channels), consignment refreshers, manual replenishment for core goods.
Operations Support
- Work with all PR/Retail and import teams on all (inbound / outbound) product shipment and tracking activities leading up to events/shows/launches.
- Assist with warranty and NFC requests for Ecommerce, Wholesale and Retail Channels
- Managing and maintaining customer Account List.
- Assist in other office tasks as needed including but not limited to answering inquiries, assisting with office mailings (to reps, dealers, lunches, office supplies, etc....).
Education:
- Undergraduate Degree required
Required experience:
- 3+ years sales/inventory management or operations experience
- Luxury experience a plus
Technical skills / abilities:
- Strong knowledge of merchandise process and retail math.
- Computer Proficiente (MS Office) particularly Xls.
- SAP experience is a plus.
Personal skills
- Detail conciseness is a must.
- Outstanding written and verbal communication skills.
- Excellent interpersonal skills with the ability to resolve customer complaints and develop appropriate solutions.
- Problem solver/Sharp analytical skills.
- Pro-active approach to tasks. Excellent organization and multi-tasking skills.
- Must be a team player.
We Offer – United States
Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.
At Richemont, We Craft the Future!
Expected Salary Range: $24 - $26 per hour
Salary will be determined based on relevant skills and experience
Would you like to be a modern hero? Connect with us
Skills
Benefits
About Panerai
Panerai is a luxury watch brand renowned for high-precision instruments, combining Italian spirit with Swiss watchmaking excellence, part of the Richemont Group since 1997.
