- Salary
- $90k – $100k
- Location
- New York City Metropolitan Area · Greater Minneapolis-St. Paul Area
- Workplace
- Hybrid
- Type
- Full-time
- Department
- Customer Experience
- Seniority
- Mid
- Experience
- 3+ years
- Industry
- Technology
- Category
- Customer Success
- Role type
- Individual Contributor
- Environment
- Office
- Source
- Lever
Overview
The Customer Success Enablement Specialist supports workforce readiness by designing and delivering programs that enhance customer adoption, retention, and success. You'll partner with Customer Success Leadership, Product, Operations, and Learning teams to create scalable enablement initiatives. Responsibilities include developing training materials, improving team readiness, and driving customer outcomes. This hybrid position requires reporting to the Midtown Manhattan office 3 days per week. The role offers a base salary of $90,000-$100,000 plus benefits including health plans, PTO, 401K with company match, and paid holidays.
Description
HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
We are seeking a Customer Success Enablement Specialist to support workforce readiness for our Customer Success organization by designing, building, and delivering impactful enablement programs aligned to customer adoption, retention, and lifecycle success.
This role plays a critical part in equipping Customer Success teams with the knowledge, skills, tools, and resources needed to effectively guide customers through adoption, strengthen engagement, resolve challenges, and drive long-term customer value.
The ideal candidate will partner closely with Customer Success Leadership, Product, Operations, Customer Experience, and Learning & Development to operationalize scalable enablement initiatives that improve team readiness, customer outcomes, and retention success.
This is a highly cross-functional role focused on bridging product knowledge, customer lifecycle strategies, operational workflows, and customer-facing skill development to elevate customer success performance.
This is a hybrid position, with an expectation to report to the Midtown Manhattan, NYC office 3 days/week (typically Tues/Wed/Thurs).
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Benefits
Languages
About HHAeXchange
HHAeXchange is the leading technology platform for home and community-based care, providing a comprehensive end-to-end homecare solution that connects patients, providers, organizations, and states.