Senior Account Manager – Strategic Accounts & Growth

Hi 👋 we’re Shortlister, a fast-growing ‘post start-up’ SaaS HR Tech company. We help organisations run structured, high-quality applicant screening processes, reducing time, cost, and risk, using our platform. Our customers rely on us in high-stakes environments where outcomes, trust, and consistency matter. Our university customers use as to automate admissions interviews at scale. Our employer clients rely on us to identify the most talented applicants fast. And our employability clients take advantage of our job-seeker training technology to give their learners an unfair advantage.We’re growing quickly and expanding into new areas, and we’re looking for a Senior Account Manager to take ownership of a high-impact portfolio, balancing established accounts with emerging opportunities, and driving meaningful expansion. 💼 The RoleSenior Account ManagerPortfolio of up to 50 customers within a focussed marketReporting to the Commercial DirectorSupported directly by a marketing manager and customer success manager….most of all, this is an opportunity to make an impact in a small but expanding entrepreneurial company and enjoy the opportunities that accompany it. This is a high-ownership role for someone who can manage complexity, build strong relationships, and work autonomously. You must be excited by and used to working towards commercial growth targets. 🎯 What success looks likeStrong renewal performance across your portfolioExpansion of accounts through increased adoption and new use casesDeep, collaborative customer relationshipsAble to become the go-to-person known for their skilled application of our capabilities in the marketContribution to the business strategy by identifying product, marketing and other gaps and helping to see new initiatives through to fruition What you’ll be doingYou’ll own a focussed portfolio of customers at different stages of maturity, from established, high-value accounts to newer customers with significant growth potential. Your focus is to increase the value each customer gets from Shortlister over time and ensure that translates into retention and expansion. Day-to-day, you will:Own and develop a portfolio of up to 50 accountsBuild relationships with stakeholders across operational and strategic levelsIdentify and drive expansion opportunities across teams, use cases, or regionsLead structured check-ins and value-led conversationsManage renewals and commercial discussions with confidenceAct as the voice of the customer internallyNavigate ambiguity as customer priorities evolveMaintain clear account plans and pipeline visibility This is not a reactive role. You’ll be expected to lead accounts forward and create momentum. About youYou’re proactive, commercially minded, and comfortable operating without a fixed playbook and motivated to work in an entrepreneurial environment. You likely:Have experience in SaaS account management or business development, owning and growing customer relationshipsCan demonstrate a track record of commercial successAre confident managing a sizeable portfolio without losing depthBuild credibility with a wide range of stakeholdersAre naturally curious about how organisations operate and create valueAre comfortable leading commercial and ROI-driven conversationsStay effective when priorities shift or information is incompleteCommunicate clearly and confidentlyTake ownership and follow through Why Shortlister?We’re a small, ambitious team with a ‘post start-up’ culture. Our technology moves forward fast, and we support high-stakes, critical processes for our clients. You’ll get:🚀 Autonomy of your commercial plan: renewals, growth, usage metrics, upsell and strategic partner development🧭 Work directly with all members of the broader team, including the founders who have previously founded other highly successful SaaS businesses🧠 A fantastic opportunity, since our technology is increasing in market share fast🏡 Flexible, UK-based working📈 The opportunity to grow as the business scales If you’re someone who can navigate complexity, spot opportunity early, and turn strong relationships into commercial growth, we’d love to hear from you.