Volunteer Engagement Manager

Description

The Volunteer Engagement Manager leads Habitat Omaha's volunteer engagement efforts by developing and executing strategies that recruit, retain, steward, and grow volunteer participation across the organization. This position is accountable for achieving volunteer recruitment and retention goals, building a strong volunteer pipeline, and aligning volunteer capacity with organizational needs and strategic priorities. 

The Volunteer Engagement Manager serves as a connector between Habitat Omaha's needs and the interests, skills, and availability of prospective volunteers. The role builds relationships with volunteers and volunteer partners, creates meaningful experiences that foster belonging and long-term engagement, and works closely with Construction and other departments to ensure volunteer opportunities are safe, coordinated, and impactful. As a public-facing representative of Habitat Omaha, this individual serves as a storyteller, ambassador, and community builder who helps connect people to the mission through service, advocacy, and engagement. 

Manages Others: Yes
Reports To: Director of Development Operations
Future Reporting Relationship: Beginning in 2027, this position is expected to transition to the Community Outreach & Engagement Department and report to the Senior Manager of Community Outreach & Engagement.  

Requirements

What You'll Do

Recruit & Grow Volunteer Engagement

• Develop and implement strategies to recruit, retain, recognize, and grow volunteer participation across Habitat Omaha.
• Build and maintain relationships with corporations, faith communities, schools, colleges and universities, civic groups, community organizations, retirees, and individual volunteers.
• Establish and achieve annual volunteer recruitment, participation, and retention goals.
• Cultivate a strong pipeline of volunteers and create opportunities for deeper involvement as recurring volunteers, ambassadors, advocates, and community champions.
• Represent Habitat Omaha at community events, volunteer fairs, partner meetings, and recruitment opportunities.

Create Meaningful Volunteer Experiences

• Lead volunteer engagement throughout the entire volunteer journey, from recruitment and onboarding through recognition and retention.
• Ensure volunteers receive clear communication, training, resources, and support.
• Coordinate volunteer orientations, group welcomes, recognition activities, and engagement events.
• Foster a welcoming, inclusive environment where volunteers feel valued and connected to the mission.
• Lead volunteer groups and support activities when volunteer participation exceeds available site leadership capacity.

Partner Across the Organization

• Collaborate closely with Construction and other departments to align volunteer opportunities with organizational needs.
• Coordinate scheduling, orientation, communication, and volunteer preparation efforts.
• Maintain familiarity with Habitat Omaha's programs, construction activities, volunteer engagement practices, and safety protocols.
• Support volunteer activity logistics, including event setup, teardown, transportation of supplies, and day-of coordination.

Lead Volunteer Engagement Programs

• Supervise and support the Volunteer Engagement Coordinator.
• Develop annual volunteer engagement plans, strategies, goals, and performance measures.
• Monitor participation data, volunteer feedback, and engagement outcomes to identify areas for improvement.
• Create systems and processes that support an exceptional volunteer experience.
• Ensure volunteer engagement activities support Habitat Omaha's strategic goals and mission.

What You'll Experience

Mission in Action

Every volunteer you recruit and engage helps expand Habitat Omaha's ability to serve families and strengthen communities.

Community Connection

You'll build relationships with individuals, businesses, schools, faith communities, and organizations across the Omaha area.

Leadership Opportunities

You'll lead volunteer engagement efforts while developing programs, partnerships, and people.

Meaningful Impact

You'll help transform first-time volunteers into lifelong advocates for affordable housing and community development.

What Success Looks Like

• Volunteer recruitment, engagement, and retention goals are achieved or exceeded.
• Volunteers feel welcomed, valued, and connected to Habitat Omaha's mission.
• Strong partnerships are maintained with businesses, schools, faith communities, and community organizations.
• Volunteer opportunities are well-coordinated, safe, and aligned with organizational needs.
• Volunteer participation continues to grow through strong stewardship and relationship-building efforts.
• Data, feedback, and engagement outcomes are used to strengthen volunteer programs and experiences.
• Habitat Omaha is recognized as a meaningful and rewarding place to volunteer.

What You Bring

Education & Experience

• Bachelor's degree or equivalent combination of education and experience.
• 3-5 years of experience in volunteer engagement, community engagement, partnership development, hospitality, education, nonprofit leadership, customer experience, or a related people-focused field.
• Previous supervisory experience preferred.
• Construction knowledge is helpful, but candidates with the ability and willingness to learn are encouraged to apply.

Skills & Strengths

• Relationship Building: Creates authentic connections and develops long-term partnerships.
• Community Engagement: Passion for connecting people to meaningful opportunities to serve.
• Communication: Strong verbal, written, presentation, and public speaking skills.
• Leadership: Ability to motivate, guide, and inspire volunteers and team members.
• Organization: Skilled at managing multiple priorities, events, schedules, and partnerships.
• Collaboration: Works effectively across departments and with diverse stakeholders.
• Customer Service: Creates positive, engaging experiences for volunteers and community partners.
• Adaptability: Comfortable responding to changing priorities, schedules, and organizational needs.
• Mission Focus: Passion for Habitat Omaha's mission and commitment to community impact.

Technology

• Comfortable learning and utilizing volunteer management systems, databases, CRM platforms, and engagement tools.
• Experience with volunteer management software and reporting systems preferred.
• Proficiency with Microsoft Office and related technology platforms.

Additional Qualifications

• Current First Aid, CPR, and AED certification preferred or willingness to obtain after hire.
• Valid driver's license and ability to qualify for Habitat Omaha's vehicle insurance coverage.
• Availability to regularly support Saturday volunteer activities and occasional evening and weekend events.

Supervisory Responsibilities 

This position supervises the Volunteer Engagement Coordinator. 

Schedule & Travel Requirements 

• Availability  to regularly support Saturday volunteer activities is essential, as many of Habitat Omaha's volunteer engagement opportunities occur on weekends. Some evening and weekend work is required to support volunteer, community, and partner engagement activities.  
• Position requires regular travel throughout Habitat Omaha's service area. 
• Valid driver's license and ability to meet the requirements for coverage under Habitat Omaha's vehicle insurance policy are required. 

Physical Requirements 

• Ability to lift, carry, transport, and set up volunteer supplies, event materials, signage, and equipment. 
• Ability to participate in event setup and teardown activities. 
• Ability to stand, walk, bend, stoop, and move throughout construction sites, event venues, office locations, and community settings. 
• Ability to work outdoors in varying weather conditions while supporting volunteer activities and events. 
• Ability to reach with their hands and arms, climb or balance themselves; must be able to talk and hear. The employee must be able to regularly lift and/or move up to 50 pounds or more.  Vision requirements are that the employee must see well, either naturally or with correction, and must have good peripheral vision. The employee must be able to hear well either naturally or with correction.

Why It Matters

Volunteers are essential to Habitat Omaha's ability to serve families and strengthen communities. The Volunteer Engagement Manager helps create the experiences, relationships, and opportunities that inspire people to become part of something bigger than themselves.

By recruiting volunteers, building community partnerships, and fostering meaningful engagement, this role expands Habitat Omaha's impact while helping individuals connect their time, talents, and passion to a mission that changes lives. Through service, advocacy, and relationship-building, the Volunteer Engagement Manager helps build not only homes, but stronger communities across Omaha.

Equal Opportunity Policy

Habitat for Humanity of Omaha (Habitat Omaha) actively recruits, employs, trains, and compensates employees regardless of race, color, religion, sexual orientation, gender identity or expression, gender, national origin, age, disability, genetics, or veteran status. In addition to federal law requirements, Habitat Omaha complies with applicable state and local laws governing nondiscrimination in employment in every location. This policy applies to all terms and conditions of employment, including workplace harassment.   

At Habitat Omaha, we have a clear vision to be the place where a diverse mix of talented people want to come, to stay, and to do their best work. Our vision is to see a world where everyone has a safe, affordable place to live, and we know our company runs on the hard work and dedication of our passionate and creative employees. Our dedication to promoting diversity, multiculturalism, and inclusion is clearly reflected in the work that we do externally in the community, as well as internally with our employment practices.