- Location
- Milford, MA, US
- Department
- Operations
- Experience
- 2+ years
- Closing date
- Today
- Source
- iCIMS
Description
Overview
Overview:
Waters has an exciting and challenging opportunity available for an eProcurement Integration Specialist to support industry-leading B2B integration capabilities, deliver an exceptional customer experience, and contribute to excellence across our digital commerce programs and business operations.
As a key member of our Digital Experience Team, this position will coordinate and execute integration activities with Waters B2B customers from project kick-off through go-live, following the B2B integration life cycle. Success will require a customer-focused mindset, strong technical aptitude, disciplined follow-through, and effective collaboration with cross-functional colleagues, external customers, and third-party platform partners.
Responsibilities
Responsibilities:
- Coordinate and execute eProcurement integration projects and customer onboarding activities, including setup, testing, issue resolution, go-live readiness, and post-launch support.
- Manage multiple mid-size eProcurement, marketplace, or B2B integration workstreams simultaneously while maintaining clear priorities, timelines, and stakeholder communication.
- Partner with Sales, IT, Customer Operations, Product Management, external customers, and third-party vendors to gather requirements, validate integration needs, and deliver project milestones.
- Support testing and troubleshooting for punchout catalogs, order automation, invoice automation, EDI, cXML, XML, APIs, and related B2B integration flows.
- Document integration requirements, test outcomes, customer-specific configurations, issue resolution steps, and standard operating procedures for onboarding and support activities.
- Facilitate working sessions and project meetings with customer procurement and technical resources, third-party vendors, Sales, IT, and other teams as needed based on project scope.
- Monitor integration progress, risks, open issues, and dependencies, escalating blockers and recommending practical solutions to keep projects moving forward.
- Collaborate with technical resources and product managers to stay current on Waters digital commerce capabilities and identify opportunities to improve integration processes, templates, and customer experience.
- Partner with eProcurement Support resources to provide second- or third-level customer-facing support when needed, including triage, root-cause analysis, and coordination of issue resolution.
Qualifications
Qualifications:
- 2+ years of experience supporting eProcurement, eCommerce, B2B integration, customer onboarding, implementation, sales operations, services, or IT projects.
- BA/BS degree or equivalent experience.
- Strong project coordination skills, including the ability to manage timelines, deliverables, risks, and stakeholder communication.
- Understanding of digital commerce and B2B integration concepts, such as punchout catalogs, cXML, EDI, APIs, order management, invoice flows, or related data exchange processes.
- Ability to troubleshoot business or technical process issues, coordinate with cross-functional teams, and clearly communicate resolution steps to internal and customer stakeholders.
- Strong written and verbal communication skills with a customer-focused mindset.
- Strong analytical, organizational, and problem-solving skills with attention to detail, follow-through, and ownership.
Preferred or May Also Have:
- Project management certification or formal project management training.
- Experience with eProcurement platforms such as Ariba, Coupa, Jaggaer, Tungsten, or similar marketplace and procurement systems.
- Working knowledge of SAP, SAP Commerce, Quote to Cash, order management, or manufacturing business processes.
- Experience with Microsoft Office and collaboration or work-management tools such as Smartsheet, Jira, Confluence, or ServiceNow.
- Technical aptitude and learning agility, with the ability to adapt in a dynamic, fast-paced environment.
- Demonstrated commitment to improving customer experience and delivering measurable results through collaboration and continuous improvement.
Company Description
Waters Corporation (NYSE:WAT) is a global leader in life sciences and diagnostics, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, our innovative portfolio harnesses deep scientific expertise across chemistry, physics, and biology. We collaborate with customers around the world to advance the release of effective, high-quality medicines, ensure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combating antibiotic resistance. Through a shared culture of relentless innovation, our passionate team of ~16,000 colleagues turn scientific challenges into breakthroughs that improve lives worldwide.
Diversity and inclusion are fundamental to our core values at Waters Corporation. It benefits our employees, our products, our customers and our community. Waters complies with all applicable federal, state, and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status, or any other characteristic protected by law. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. All hiring decisions are based solely on qualifications, merit, and business needs at the time.