- Location
- DLF Downtown, Sector 25A Phase 3, Block 3, India
- Type
- Full-time
- Closing date
- Today
- Source
- Workday
Description
Job Title:
AnalystWork Type:
PermanentLocation:
DLF Downtown, Sector 25A Phase 3, Block 3It’s more than a career at NAB. It’s about more meaningful work, more global opportunities and more innovation beyond boundaries .
Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth, you’ll be recognised and rewarded for your contribution in return. You’ll have our support to excel for our customers, deliver positive change for our communities and grow your career.
NAB has established NAB Innovation Centre India as a centre for operations and technology excellence to support NAB deliver faster, better, and more personalized experience to customers and colleagues.
At NAB India, we’re ramping-up and growing at a very fast pace. Our passionate leaders recruit and develop high performing people, empowering them to deliver exceptional outcomes to make a positive difference in the lives of our customers and our communities.
- Perform compliance and verification checks on customer information for NAB-originated products, including cards and personal loans.
- Verify all required customer documentation and financial information to confirm accuracy of customer identity and position.
- Conduct customer contact activities through digital and assisted channels to gather and validate supporting information.
- Ensure adherence to Standard Operating Procedures (SOPs), work instructions, policies, and regulatory requirements.
- Liaise with internal stakeholders including Credit Decisioning Assessors to resolve referrals, queries, and assessment outcomes.
- Identify, manage, and escalate risks, issues, or process breaches in a timely manner.
- Complete compliance and role-based learning requirements within stipulated timelines.
- Manage individual performance metrics, including productivity, quality, throughput, and turnaround time.
- Demonstrate ownership of daily work management and process improvement initiatives.
- Collaborate effectively with team members and stakeholders to achieve business outcomes.
- Uphold NAB's Code of Conduct, customer commitment, and enterprise behaviours in all interactions and activities.
Essential Capabilities
- Strong understanding of credit-related documentation, including financial statements, tax statements, identification requirements, and related verification documentation.
- Excellent communication and customer interaction skills.
- High attention to detail with strong resilience and problem-solving ability.
- Ability to assess customer information accurately and make sound verification decisions.
- Understanding of lending processes, credit policies, and procedures.
- Experience working within compliance-driven and regulated environments.
- Proficiency in managing multiple tasks while maintaining quality and productivity standards.
- Ability to collaborate effectively with stakeholders and work as part of a team.
- Experience with NAB systems is preferred but not mandatory.
- Knowledge of risk management principles and adherence to operational procedures.
A diverse and inclusive workplace works better for everyone:
Our goal is to foster a culture that fills us with pride, rooted in trust and respect. NAB is committed to creating a positive and supportive environment where everyone is encouraged to embrace their true, authentic selves. A diverse and inclusive workplace where our differences are celebrated, and our contributions are valued. It’s a huge part of what makes NAB such a special place to be.
More focus on you:
We’re committed to delivering a positive experience for our colleagues and a workplace you can be proud of. We support our colleagues to balance their careers and personal life through flexible working arrangements such as hybrid working and job sharing and competitive financial and lifestyle benefits. We invest in our colleagues through world class development programs (Distinctive Leadership and Career Qualified in Banking), and empower you to learn, grow and pursue exciting career opportunities
Join NAB India:
This is your chance to join NAB India and along with your experience and expertise to help shape an innovation driven organisation that focuses on making a positive impact in the lives of its customers, colleagues and communities
To know more about us please click here
To know more about NAB Global Innovation Centres please click here
We’re on LinkedIn: NAB Innovation Centre India
