Manager, GWAM Business Risk Management

Job Description

The Manager, GWAM Business Risk Management, is a first line (Line 1B) risk management role responsible for supporting the execution of the Global Wealth and Asset Management (GWAM) Risk and Control Self-Assessment (RCSA) Program.

The Manager will partner closely with business process owners, control owners, and business leaders to facilitate risk management activities required under the Company's Operational Risk and RCSA Standards. This includes conducting inherent risk assessments, facilitating risk and control self-assessments, maintaining risk and control inventories, executing control effectiveness testing, supporting periodic attestations, and providing risk management guidance and training to business stakeholders.

The Manager will act as a trusted advisor to the businesses they support while assisting in the promotion of a strong risk culture and helping ensure compliance with enterprise risk management requirements.

Position Responsibilities:

• Support the execution of the GWAM Risk and Control Self-Assessment (RCSA) Program in accordance with enterprise standards and regulatory expectations.
• Facilitate inherent risk assessments with business stakeholders to identify, assess, and document operational risks associated with key business processes.
• Conduct Risk and Control Self-Assessments (RCSAs), including:
  • Risk identification and assessment
  • Control identification and documentation
  • Control effectiveness evaluations
  • Residual risk assessments
  • Development and monitoring of remediation activities
• Maintain and update Archer business process hierarchies, risk inventories, control inventories, and supporting documentation.
• Execute control effectiveness testing programs to assess key controls and document testing results.
• Track and monitor remediation activities arising from control testing, RCSA reviews, audits, regulatory reviews, and other risk management activities.
• Support the completion of periodic process owner and control owner attestations and validate supporting evidence where required.
• Prepare risk reports, management information, dashboards, and metrics to support business management and governance committees.
• Provide guidance and assistance to process owners and business stakeholders regarding operational risk management standards, methodologies, and documentation requirements.
• Facilitate risk assessment workshops and meetings with stakeholders across multiple GWAM business units.
• Identify emerging risks, control weaknesses, process changes, and opportunities for enhancing the effectiveness of the control environment.
• Assist with regulatory examinations, internal audits, and second-line reviews by coordinating responses and providing supporting documentation.
• Deliver training and awareness sessions on risk and control management practices, RCSA methodology, control testing, and risk ownership responsibilities.
• Promote a strong risk management culture by encouraging accountability, transparency, and proactive risk identification across the businesses supported.
• Support continuous improvement initiatives related to risk management processes, reporting, governance, and system enhancements.

Required Qualifications

• Minimum 7-10 years of experience in Operational Risk Management, Internal Controls, Audit, Compliance, Risk Advisory, or a related discipline within financial services.
• Experience facilitating Risk and Control Self-Assessments (RCSAs), operational risk assessments, and control effectiveness reviews.
• Knowledge of operational risk management principles, internal control frameworks, and risk management standards.
• Experience performing control testing and documenting results and conclusions.
• Strong knowledge of Wealth Management and/or Asset Management businesses, products, operations, and associated risks.
• Experience working with risk management systems and governance, risk, and compliance (GRC) platforms, preferably Archer.
• Understanding of business process mapping, risk identification, control documentation, and issue management.
• Strong analytical and problem-solving capabilities with attention to detail.
• Excellent written and verbal communication skills.
• Ability to effectively manage multiple priorities and deadlines within a dynamic environment.
• Strong stakeholder management and relationship-building skills.
• Ability to independently facilitate meetings, workshops, and discussions with business stakeholders.
• Strong commitment to integrity, accountability, and sound risk management practices.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

If you are applying to this role in Massachusetts, please note the salary range is $92,475 - $160,290 USD. Additionally, employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Referenced Salary Location

Toronto, OntarioHybrid

Salary range is expected to be between

$92,900.00 CAD - $142,900.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.