Operations Manager - BWI Airport ( CDL w/ Passenger Endorsement )

Application Deadline: 31 August 2026

Department: Operations - Management(OPS002)

Employment Type: Full Time

Location: I58-29_7238 RIDGE RD

Reporting To: Assistant General Manager

Compensation: $60,000 - $65,000 / year

Description

Key Responsibilities

1. Exceptional Customer Service: Ensure an exceptional and seamless customer experience for every parker 
2. Personnel Management: Recruit, train, and develop a high-performing team. Provide leadership and mentorship to staff, setting clear goals and expectations. 
3. Location Profit and Loss: Analyze financial data for assigned parking locations to make informed decisions regarding budgeting, pricing, and resource allocation. Implement cost-control measures to maximize profitability. 
4. Revenue Generation: Identify opportunities to increase revenue and implement strategies to achieve revenue goals. This includes pricing strategies, customer acquisition, and cost-effective operations. 
5. Direct Marketing: Develop and execute marketing campaigns to attract new customers and retain existing ones. Utilize various marketing channels to increase brand visibility 
6. Event Management: Coordinate parking logistics for special events and venues. Ensure seamless operations during high-traffic periods. 
7. Client Management: Maintain excellent relationships with clients, addressing inquiries, and proactively addressing any concerns. Ensure client needs are met and expectations are exceeded. 
8. Business Development: Identify new business opportunities and partnerships that can drive growth. Expand the client base and explore additional revenue streams. 
9. Team Development: Foster a culture of professionalism, accountability, and teamwork. Train and develop staff to provide exceptional customer service. 

Skills, Knowledge and Expertise

• Bachelor's degree in Business Administration, Management, or a related field  
• Proven experience in the parking management industry with a minimum of 5 years in a leadership role. 
• Strong focus on customer service and client satisfaction. 
• Proficient in location profit and loss analysis. 
• Demonstrated experience in revenue generation and direct marketing. 
• Event management experience is a plus. 
• Client relationship management skills. 
• Business development and strategic thinking abilities. 
• Leadership and team-building skills. 

• Must be at least 18 years of age 
• Valid Commercial Driver’s License (CDL) with Passenger Endorsement required 
• Prior commercial or shuttle driving experience preferred 
• Clean driving record in accordance with company standards 
• Ability to work flexible schedules, including weekends and holidays 
• Must successfully pass a background check, in accordance with company policy and applicable laws 
• Must be authorized to work in the United States and able to provide documentation verifying eligibility, as required by the Department of Homeland Security. Reimagined Parking participates in the E‑Verify program to confirm employment eligibility.  

Benefits