Community Health and Wellness Center Assistant Manager

The City of Bloomington is seeking an individual to assist with the day-to-day operations, program implementation and staff supervision within the Community Health and Wellness Center.  The primary responsibilities will be managing the sales and administration of facility memberships, supporting the CHWC Manager in the evaluation of performance metrics, facility scheduling and maintenance, budget management and community outreach.  The Assistant Manager will also be responsible for collaborating on promotion and marketing efforts, and supervision of full-time, front-line staff. The role also involves cultivating collaborative partnerships with community stakeholders and maintaining meaningful relationships with the community members to expand the reach and impact of the Community Health and Wellness Center’s programs and services. A commitment to equity, sustainability, and continuous improvement is essential to ensure the Center’s offerings remain inclusive, innovative, and responsive to the evolving needs of all Bloomington residents.

CITY VALUES & EXPECTATIONS

• Develops, supports, and models a positive and productive workplace culture based on respect, dignity, honesty, and integrity. Allows staff to grow and succeed by providing opportunities for increased responsibility and creating a positive work culture
• Supports and advances organizational development efforts such as developing a high performing organization, employee engagement, workforce development, inclusion and equity, and performance measurement efforts
• Works cooperatively with others; develops and maintains respectful and effective working relationships with diverse coworkers and community members; consistently brings a high level of self-awareness and empathy to all personal interactions
• Proactively resolves conflicts and misunderstandings in order to ensure a respectful and inclusive workplace
• Seeks to understand the legacy of structural racism, and its impact on employees and the residents we serve; identifies any implications and adverse equity impacts when developing or reviewing policies, projects, activities and interactions with stakeholders
• Embraces the City's shared values and contributes towards accomplishing the City's vision and goals by being creative, innovative, continuously learning, and communicating clearly

• Oversee the administration and sales of the Community Health & Wellness Center (CHWC) membership program, including managing monthly billing, processing membership changes, and providing timely, customer-focused responses to inquiries
• Negotiate contracts, prepare and submit reports for relevant fitness reimbursement programs
• Direct, coordinate, and oversee the delivery of a wide variety of programs, services, rentals and amenities designed to serve residents and visitors of all ages
• Find opportunities to collaborate with facility managers on recreation programs scheduled at the Bloomington Center for the Arts, Bloomington Ice Garden, and Dwan Golf Course
• Set performance metrics and monitor cost recovery expectations for programs, services and rentals as appropriate
• Review, approve and systematically monitor all recreation program budgets
• Provide formal supervision and evaluation, as well as regular coaching and development, for 3-4 full-time staff. Define the level of expected performance, provide the necessary resources and support, and hold staff accountable for achieving performance goals and completing responsibilities
• Oversee the hiring and utilization of part-time, temporary and seasonal employees within assigned facility program areas, in accordance with established City policies and procedures.  Make recommendations for wage schedules for part-time, temporary and seasonal positions, based on market conditions and budgetary resources.  Ensure fair and consistent enforcement of personnel rules and policies, including disciplinary action when necessary
• Guide the development and presentation of requested operating budgets and proposed fee schedules for assigned areas of responsibility.  Manage revenues and expenditures in accordance with adopted operating budgets and the City’s financial policies and procedures
• Collaborate with communications staff to ensure the facility and its amenities are strategically and effectively promoted to the public through a diverse range of channels, including print materials (flyers, brochures), digital media (social media, website, e-newsletters), and traditional advertising platforms
• Track and report on program enrollment and participation trends, customer satisfaction and other performance measures and ensure such data is applied to decisions regarding program and service offerings, scheduling and pricing
• Seek continuous innovation, improvement, and expansion of program offerings, service delivery, scheduling and pricing, to best meet the changing needs and preferences of Bloomington residents and to maximize cost recovery goals and the investment of City resources
• Develop reports and make recommendations to the Parks, Arts and Recreation Commission and City Council
• Develop, support and model a positive and productive workplace culture based on respect, professionalism, collaboration, equity, and accountability
• Keep Community Health and Wellness Manager informed of important developments related to the delivery of recreation programs and services within the facility 
• Maintain professional affiliations and attend training courses, professional development opportunities, and conferences to keep abreast of best practices in the Parks and Recreation field
• Work flexible hours to attend evening and weekend meetings, activities and events as needed
• Perform other related duties as apparent or assigned

KNOWLEDGE, SKILLS, & ABILITIES REQUIRED

• Thorough knowledge of recreation program management, safety, and risk management
• Ability to plan, organize and supervise the work of staff members
• Ability to work independently as well as on a team
• Ability to prioritize tasks, complete work assignments accurately, on time and within budgetary limits
• Develop and maintain effective working relationships with staff, other City department personnel, community organizations, volunteers, contractors, artists and the general public
• Possess effective leadership and organizational skills
• Ability to set up and strike facility equipment such as tables and chairs with or without modifications
• Ability to effectively communicate both orally and in writing
• Effective conflict resolution skills
• Ability to work a flexible schedule, including weekends and evenings
• Knowledge of computer operations including word processing, spreadsheets and registration/membership software, database and statistical software

MINIMUM QUALIFICATIONS 

• Bachelor’s degree in Recreation, Sports Management, Business Administration or closely related field
• Two years’ work experience in a customer service-oriented environment
• Two years' supervisory experience
• Knowledge of cash and credit handling procedures

DESIRABLE QUALIFICATIONS

• Parks and Recreation or facility management experiences such as managing an aquatics center, fitness center or community center
• Two years of experience directly supervising full-time employees
• Two years of experience using recreation management software, preferably including membership management, program registration, facility reservations, point-of-sale, and/or reporting functions.
• Experience with cost recovery expectations and/or performance metrics 
• Current Certified Pool Operator (or ability to obtain within 6 months of hire)
• Previous municipal experience

SUPERVISION OF OTHERS
Direct supervision of 3-4 full-time staff, and indirect supervision of 20+ part-time employees, volunteers, program contractors and other consultants as needed

Anticipated Hiring Range: $94,428 - $102,133 Annually
2026 Full Salary Range: $94,428 - $129,231 Annually

Full Time; Exempt; Non-Union; Benefits Eligible
The City of Bloomington is an Equal Opportunity Employer and is committed to creating a diverse workforce that reflects the community we serve. Applicants who are black, indigenous or persons of color are encouraged to apply. We also encourage women, veterans, members of the LGBTQIA community, and individuals with disabilities to apply.