Desktop Support / Executive Support, Associate - Enterprise Technology

Blackstone is the world’s largest alternative asset manager. Blackstone seeks to deliver compelling returns for institutional and individual investors by strengthening the companies in which the firm invests. Blackstone’s over $1.3 trillion in assets under management include global investment strategies focused on real estate, private equity, credit, infrastructure, life sciences, growth equity, secondaries and hedge funds. Further information is available at www.blackstone.com. Follow @blackstone on LinkedIn, X (Twitter), and Instagram. 

Blackstone Technology & Innovations (BXTI) is the technology team at the core of each of Blackstone’s businesses and new growth initiatives. Serving both internal and external clients, we build the next generation of systems that manage risk, create efficiency, and improve transparency within the firm and across our broad community of investors and portfolio companies.

BXTI is fast paced and entrepreneurial – our open, iterative design processes and rapid pace of development mean that everyone on the team has the opportunity to make an impact from day one. We are problem solvers who can take projects from idea to implementation. We believe in active mentoring and developing excellence. We collaborate to find the best answers for our customers and for Blackstone, and we are critical to the firm maintaining its competitive edge.

Job Description:  

Blackstone is seeking a Desktop Support and Executive Support candidate to support all technology needs of our user community onsite.  In this role you will be ensuring all users of the firm have the best experience possible by reducing bugs and outages associated with the introduction of new technology solutions into their workflows.  You will be responsible for conducting or coordinating with BXTI subject matter experts on new technology solutions.  You will be responsible for bringing in new technologies or offering alternative ways to enhance their workflows.  Take projects and lead a part of the team to deliver the result intended. 

 

Responsibilities: 

• Provide on-site and remote technical support for computers, peripherals, iPhones, and iPads. 

• Support will include troubleshooting, repair, and installation of hardware, software, and operating systems for Windows 10 and Office 365 suite 

• Deliver white-glove technology experience to the senior members of the company 

• Own projects and lead other team members to completion of tasks at hand 

• Setup and configure workstations weekly for New Hires and moves 

• Proactively identify and track problems/enhancements to continuously improve user experience 

• Identify new technologies or offering alternative ways to enhance their workflows 

• Liaise with Infrastructure and application teams on issues that need to be escalated 

• Work within help desk ticketing system (ServiceNow) to document all work performed and communication with clients 

 

Qualifications: 

• Major in Computer Science or other applicable technical degree 

• At least 10 years of experience providing technical support in the financial sector experience 

• Experience in troubleshooting Zoom, Windows 10, Mac OSX, IOS and the Office 365 suite 

• Exceptionally strong analytical, problem solving, and organizational skills 

• The passion to learn and grow and bring value to the team 

• Willingness to take initiative and to follow through on projects 

• Experience working with little direction 

• Knowledge of network technologies involving Local Area Networks, Home Networks, and VPNs. 

• Align with company standards and procedures to ensure continuity across all IT functions 

• Experience meeting tight deadlines and work well under pressure 

• Excellent interpersonal skills with a experience interacting with personnel at all levels  

The duties and responsibilities described here are not exhaustive and additional assignments, duties, or responsibilities may be required of this position.  Assignments, duties, and responsibilities may be changed at any time, with or without notice, by Blackstone in its sole discretion.

Expected annual base salary range:

$110,000 - $170,000

Actual base salary within that range will be determined by several components including but not limited to the individual's experience, skills, qualifications and job location. For roles located outside of the US, please disregard the posted salary bands as these roles will follow a separate compensation process based on local market comparables.

Additional compensation and benefits offered in connection with the role consist of comprehensive health benefits, including but not limited to medical, dental, vision, and FSA benefits; paid time off; life insurance; 401(k) plan; and discretionary bonuses. Certain employees may also be eligible for equity and other incentive compensation at Blackstone’s sole discretion.

Blackstone is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, sex, pregnancy, national origin, ancestry, citizenship status, age, marital or partnership status, sexual orientation, gender identity or expression, disability, genetic predisposition, veteran or military status, status as a victim of domestic violence, a sex offense or stalking, or any other class or status in accordance with applicable federal, state and local laws. This policy applies to all terms and conditions of employment, including but not limited to hiring, placement, promotion, termination, transfer, leave of absence, compensation, and training.  All Blackstone employees, including but not limited to recruiting personnel and hiring managers, are required to abide by this policy.

If you need a reasonable accommodation to complete your application, please contact Human Resources at 212-583-5000 (US), +44 (0)20 7451 4000 (EMEA) or +852 3656 8600 (APAC).

Depending on the position, you may be required to obtain certain securities licenses if you are in a client facing role and/or if you are engaged in the following:

• Attending client meetings where you are discussing Blackstone products and/or and client questions;

• Marketing Blackstone funds to new or existing clients;

• Supervising or training securities licensed employees;

• Structuring or creating Blackstone funds/products; and

• Advising on marketing plans prepared by a sales team or developing and/or contributing information for marketing materials.

Note: The above list is not the exhaustive list of activities requiring securities licenses and there may be roles that require review on a case-by-case basis.  Please speak with your Blackstone Recruiting contact with any questions.

To submit your application please complete the form below. Fields marked with a red asterisk * must be completed to be considered for employment (although some can be answered "prefer not to say"). Failure to provide this information may compromise the follow-up of your application. When you have finished click Submit at the bottom of this form.