Front Desk Coordinator

Excell Home Care and Hospice is currently seeking a Front Desk Coordinator to join our team of dedicated professionals who want to make a difference in the lives of our patients, residents, their families and our community. We are guided by our CAPLICO Core Values: 

Celebration 

Accountability 

Love One Another 

Intelligent Risk Taking 

Customer Second (Employee First!) 

Ownership 

If these core values resonate deeply with your own moral compass and you meet the requirements below, then you should apply. 

About the Opportunity 

Welcomes visitors and answers incoming calls in a warm, pleasant, and professional manner. Maintains a clean and neat reception area, handles specific services and tasks as assigned and seeks administrative support as needed. 

Critical Success Factors 

• Answer and direct incoming phone calls on multi-line phone, taking detailed messages and routing inquiries to the appropriate department or staff member.
• Maintain a welcoming and organized reception area while ensuring confidentiality of patient information.
• Receive, sort, and distribute incoming mail, faxes, and deliveries.
• Prepare, scan, file, and maintain patient records and agency documents in accordance with HIPAA and company policies.
• Monitor and manage office supplies, placing orders as needed to ensure uninterrupted office operations.
• Support clinical and administrative staff by performing data entry, copying, filing, and other clerical duties.
• Coordinate communication between patients, caregivers, clinicians, referral sources, and agency personnel.
• Prepares outgoing correspondence for mailing or faxes information/documents as directed.
• Maintain accurate logs of visitors, phone calls, deliveries, and agency correspondence.
• Assist with new employee onboarding paperwork and administrative document management as assigned.
• Ensure compliance with federal, state, agency, and HIPAA regulations regarding patient privacy and confidentiality.
• Support billing, medical records, and scheduling departments with administrative tasks as needed.
• Manage electronic and paper filing systems to maintain accurate and accessible records.
• Submit/troubleshoot copiers, faxes, postage machine, scanning as appropriate. Responsible for troubleshooting internal software questions/issues via support tickets to appropriate vendors
• Handle sensitive situations with empathy, professionalism, and discretion when interacting with hospice patients and families.
• Participate in agency meetings, training programs, and quality improvement activities as assigned.
• Perform other administrative and customer service duties to support the efficient operation of the Agency.

The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job.  The incumbents may be requested to perform job-related tasks other than those stated in this description.

Preferred Qualifications 

• Preferred- High School diploma or GED. 
• Must be able to read, write, speak, and understand the English language. 
• Excellent customer service and communication skills.
• Knowledge of HIPAA and patient confidentiality requirements.
• Strong organizational and multitasking abilities.
• Knowledge/Experience in general office operations such as multi phone lines, office equipment, etc.
• Proficiency in Microsoft Office Suite and electronic medical record (EMR) systems and computer skills.
• Ability to work effectively in a fast-paced healthcare environment.
• Compassionate and professional approach when interacting with patients and families.

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics.