Road Maintenance Advisor

Overview

 

If you're looking to bring your mechanical knowledge and customer service skills to a new position with Prime, this is the opportunity for you! 

Responsibilities

Prime's Road Maintenance Advisor will be responsible for advising and coordinating the maintenance needs of a fleet of equipment by performing the following duties:

 

• Understand the mechanical theory and operation of Prime's diesel trucking equipment.
• Provide excellent customer service to our drivers in the instance of a breakdown or mechanical issue.
• Work with our drivers and various departments to reduce downtime and increase fleet productivity by making sure proper repairs are done quickly and efficiently.
• Keep track of preventative maintenance on equipment and parts.
• Negotiate vendor rates and truck repairs to keep costs at a minimum for the company and drivers.
• Generate cost-saving measures for fleet by utilizing data analysis, Microsoft Excell, Access, and Outlook.
• Provide product and warranty information to involved parties.
• Resolve product and service problems when necessary.
• Process payment for invoices after a careful review of time and materials.
• Performs related work as required.

Qualifications

QUALIFICATIONS REQUIRED:

Any combination of education, training, and experience providing the following knowledge, skills, and abilities:

 

Knowledge

Mechanical knowledge and experience is a plus. Also knowledge of the trucking industry is a bonus.

 

Skills and Qualifications

Customer service, product knowledge, quality focus, problem solving abilities, detail oriented, listening, phone skills, conflict resolution, analysis and multi-tasking.

 

Abilities

Candidate must have a strong work history. Flexible schedule with the ability to work nights and weekends required.

 

Experience, Education, and Training

Four year college degree is preferred, but will accept experience and/or knowledge of industry and position as a substitution. Microsoft Word and Excel knowledge is required, and ability to type 45 WPM is a must. Seeking candidate with good written and verbal communication skills.

 

Working Environment

Applicant must be able to multi-task in a fast-paced environment. Must be able to take multiple calls and assist multiple drivers at a time. On-site attendance is required.