Management Analyst II (Vacancy)

The Department of Columbus Water and Power is looking to fill one (1) vacancy within the Engineering section of the Division of Power. Under direction, the Management Analyst II will be responsible for the management of customer development and service. 

This position will manage customer development staff and the process of managing and completing new customer service requests. This position serves as the primary point of contact for critical existing customers and is responsible for ensuring customer service projects are actively managed from initial request through completion, including monitoring project status, resolving barriers, coordinating with internal stakeholders, and maintaining timely customer communication. This position also leads in marketing for the development of new power customers; performs related duties as required. 

Leads or conducts operational or administrative reviews, program evaluations, and special studies pertaining to various fiscal, operational, and managerial issues;

Researches and analyzes major operational or administrative issues and makes recommendations for resolutions or improvements;

Analyzes and proposes ways to improve an organization’s productivity, efficiency, or budget;

Informs management of any situation current or anticipated that may impact budget, operations, or service deliveries;

Develops and recommends strategies for the implementation of new programs, projects, or policies pertinent to the mission of the department or division; participates in the implementation and/or training processes relating to these programs, projects, or policies;

Leads major policy and management projects, productivity studies, and operational and legislative reviews;

Serves as a resource or specialist on fiscal, operational, or other managerial issues affecting the department or division;

Writes, reviews, and analyzes fiscal or operational policies and procedures to ensure optimal effectiveness and efficiency;

Prepares financial impact statements; prepares reports of projected revenues and expenditures; identifies problems and recommends corrective actions;

Conducts financial studies to determine the availability of resources for funding current or new programs, projects, or services;

Researches, analyzes, and recommends various rate/fee structures and other options to enhance the viability of specific services, programs, or operations;

Prepares and monitors operating and capital improvement budgets and provides expenditure analyses;

Researches grant and revenue enhancement opportunities;

Evaluates grant programs for effectiveness and regulatory compliance;

Prepares comprehensive financial, statistical, technical, and narrative reports;

Possession of a bachelor's degree and three (3) years of professional experience researching, analyzing, and makingrecommendations, OR providing consultation to management on fiscal or operational matters, or matters pertaining to public or business administration.   Substitution(s):  A master's degree may be substituted for one (1) year of the required experience.

Recruitment #: 26-0780-V7

Employment Type: Full-Time (Regular)

Should you have questions regarding this vacancy, please contact:

Garret Chrissley

Columbus Water & Power

Division of Power

37 W. Broad St.

Columbus, Ohio 43215

P: (614) 645-2246

E: [email protected]

The City of Columbus is an Equal Opportunity Employer