Member Services Support - Contact Center
Credit Unions Chartered In State Of Michigan
·Today
- Location
- Taylor, MI
- Department
- Customer Service
- Education
- High School
- Source
- Paylocity
Description
Description
About Total Community Credit Union
For over 60 years, Total Community Credit Union has served the Downriver community with personalized financial solutions, competitive loan rates, and a member-first approach. We’re a close-knit team that values collaboration, growth, and community impact. If you’re looking for a workplace where you’re supported, appreciated, and encouraged to grow, you’ll feel right at home here.
What You’ll Do
As a Member Services Specialist in our Contact Center, you’ll be a key voice of TCCU, helping members with their everyday financial needs. Your responsibilities include:
- Answering incoming calls and responding to voicemails with professionalism and efficiency
- Assisting members with account inquiries, online banking support, and card services
- Processing payments, ordering debit/credit cards, and supporting ATM/VISA issues
- Opening and closing accounts and accepting loan applications
- Researching and resolving account discrepancies
- Providing friendly, accurate service while maintaining confidentiality
- Educating members on credit union products, services, and promotions
- Following credit union procedures and financial regulations
Your Job Classification & Schedule: Full-time, Monday–Friday
Why You’ll Love Working Here
- Supportive, family-like work culture
- Medical, dental, and vision insurance options
- 401(k)
- 401(k) match
- STD, LTD, & AD&D
- Life insurance
- EAP
- Paid time off
- Paid holidays + floating holidays
- Opportunities for growth and advancement
Equal Opportunity Employer: TCCU is proud to provide equal employment opportunities to all qualified applicants.
Requirements
What We’re Looking For
- Strong customer service and communication skills
- Friendly, positive, member-focused attitude
- Ability to multitask in a fast-paced environment
- Comfort with computers and financial systems
- Previous banking, credit union, or call center experience preferred
- CU Answers or credit union software experience is a plus
Education
- High school diploma or equivalent required
- Associate or bachelor’s degree in business, finance, or related field preferred