Service Area Manager

GENERAL JOB DESCRIPTION

 Provide leadership to multiple service managers in their assigned area and motivate personnel to meet or exceed the annual EBITA, sales budgets and KPI goals. Drive and implement standard practices and procedures at assigned service center locations. This role will drive and lead operational efficiencies as well as sales and marketing for assigned locations. This role requires regular travel to the locations within the assigned area.

DUTIES & RESPONSIBILITIES

•  Hire and supervise Service Managers for the branches in the area assigned.

• Actively participate in staffing process at each branch to ensure positions are filled in a timely manner with the right people in the right roles.

• Communicate with direct reports on a regular basis to ensure procedures are followed, new procedures and methods are considered, and new approved methods or procedures are known and carried out on a timely basis.

• Enforce company policies and procedures, abide by same.

• Provide hands-on support to service managers that assists with career development, coaching and training.

• Responsible to ensure all required training is completed in a timely manner in their responsible area.

• Identify best practices and implement across all branches in their responsible area. 

• Identify top performers and position them to coach others to maximize efforts.

• Ensure that new and existing team members are trained on FleetPride’s latest safety policies, programs, and procedures.

• Review financial results of all branches in assigned area monthly to ensure that performance is at a minimum meeting strategic objective. If objectives are not met, formulate plan, and discuss methods of improvements with Service Manager.

• Assist Accounts Receivables on any requests for overdue accounts.  Make collection calls on problem accounts when necessary.

• Work with the Service Manager on talent to hire and retain technicians at each branch. Provide guidance on market compensation rates and programs.

• Work with Service Manager on a plan to support and grow the local market which would include growing current business as well as finding new customers.

• Approve expenses up to budget limits.

• Visit each branch location regularly, with a focus on the bottom performing branches.

EDUCATION & TRAINING

•  High School Diploma (or GED or High School Equivalence Certificate); Associate degree in Business Administration preferred.

KNOWLEDGE & EXPERIENCE

• Minimum of 8 years of experience in heavy duty truck service industry, including a minimum of 5 years in a supervisory position.

• Understanding of quantitative/qualitative analysis

• Understanding of analytical, statistical, and financial processes and procedures

• Strong professionalism, credibility, and inter-personal skills.

SKILLS & ABILITIES

• Monitoring:  Monitoring/Assessing performance of yourself and other individuals and organizations to make improvements or take corrective action.

• Judgment & Decision making:  Considering the relative costs and benefits of potential actions to choose the most appropriate one.

• Management of Personnel Resources:  Motivating, developing, and directing people as they work, identifying the best people for the job.

• Communicating: Conveying information to others in an effective manner. Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

• Active Learning: Understanding the implication of new information for both current and future problem-solving and decision-making.

• Time Management: Managing one's own time and the time of others.

• Mathematics: Ability to solve simple equations; ability to use mathematics to solve problems.

• Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

• Coordination:  Adjusting actions in relation to others’ actions

• Advanced knowledge of MS Excel, MS Word, MS PowerPoint, and MS Access.

• Knowledge of iSeries and Power BI reporting tools

• Valid drivers’ license with clean driving record.

• Ability to travel most of the time.

WORKING CONDITIONS

• Inside/outside conditions, varied temperature changes, minimal chemical hazards, vibration, dust, vehicle noise

• Frequent travel

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.