Spare Parts Package Coordinator

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Job Title - Spare Parts Package Coordinator 

Job Description 

Your department 

The Global Spare Parts Department is part of the Business Unit Supply. The Global Spare Parts team is end-to-end responsible for the spare parts activities for Vanderlande’s Customer Centers (CC’s) and their customers. Global Spare Parts department is creating a Center of Competence in our Global Capability Center at Pune, India. Global Spare Parts is organized in three departments. 

Global Spare Parts 

• Spare Parts Marketing manages the spare parts product portfolio to improve the parts value proposition to the Vanderlande CC’s and Customers. The activities include Product Life Cycle management with a strong focus on digitalization and B2B e-commerce. The team manages the global pricing, product content and builds a strong relation with in- and external stakeholders. 

• Global Support supports the global customer base with spare parts offerings throughout the life-time of the material handling assets. This includes the development of initial spare parts packages and day to day technical and commercial spare parts support. The department advises customers to optimize the on-site stock availability. 

• Spare Parts Logistics manages the central parts warehouse and is responsible for all in- and outbound warehouse activities. They manage stock-levels, lead-times and on-time shipment and delivery of parts from suppliers and deliveries to the global Vanderlande customer base 

Your position 

You will be the first point of contact for the customers’ spare parts related questions and requests. You will own the ordering process and will keep the customer up to date with the delivery information. 

Where necessary, you will also check the technical documentation (Bill of Material) in order to find out what parts are needed for the customer. 

Tasks And Responsibilities 

• Manage customer-specific spare parts package activities from project initiation through completion. 

• Collect, validate, and maintain supplier spare parts data, ensuring completeness, accuracy, and consistency. 

• Identify portfolio gaps, create missing material master records, prepare BIT files, and maintain installed base information. 

• Develop and maintain Bills of Material (BOMs), spare parts package structures, and related master data. 

• Prepare preliminary budgets and customer quotations using SPARQ, FileMaker (CAP), SCCT, and manual quotation processes. 

• Process SQ quotations, spare parts orders, SD/OD orders, and associated project documentation. 

• Plan and monitor spare parts deliveries, ensuring timely execution and follow-up within JDE. 

• Partner with Project Managers to align spare parts deliverables with project schedules and implementation milestones. 

• Prioritize project activities, monitor progress, and ensure on-time completion of assigned deliverables. 

• Serve as the primary liaison for regional Spare Parts Coordinators, promoting effective collaboration and knowledge sharing. 

• Standardize global spare parts processes, templates, and governance while supporting continuous improvement initiatives. 

• Drive operational excellence through process optimization, automation, and best-practice implementation. 

• Collaborate with Service, Sales, Supply Chain, and Project teams to deliver customer-focused lifecycle support solutions. 

• Perform installed-base and bottleneck analyses to identify operational risks and recommend optimized spare parts strategies. 

• Develop customer-specific stocking concepts and lifecycle service recommendations to improve equipment availability and reliability. 

• Support strategic initiatives that enhance lifecycle services, increase spare parts revenue, improve customer retention, and strengthen long-term customer value. 

• Build strong relationships with internal stakeholders, suppliers, and global teams to ensure seamless communication and execution. 

• Uphold Toyota Automated Logistics values by demonstrating customer focus, collaboration, accountability, quality, and continuous improvement. 

Requirements 

• At least a bachelor’s degree, preferably Business Administration or a similar 

• Relevant 5-7 years' experience in a B2B techno-commercial environment. 

• Experience in Spare Parts Order Management. 

• Knowledge of Material Planning and Inventory Management 

• Must have general technical knowledge of spare parts & able to read technical data sheets and drawings 

• Good negotiation skills to develop local buying 

• Strong administrational skills with knowledge of Microsoft Office (specifically MS Excel) 

• Experience with ERP 

• Good command of the English language (Speaking and Writing) 

• Experience in handling multiple tasks in a high-energy office 

• Proactive and customer service-minded 

• Strong work ethic and initiative, who would like to grow and develop within the organization 

• Takes full ownership and responsibilities of their assignments 

• Believe in Self-alignment with all stake holders