Claims Handler

Claims Handler

Location: Hertford

Salary: £25,000 to £30,000 per annum, depending on experience

Hours: Monday to Friday, full time

About the Role

We are recruiting for a Claims Handler to join a busy legal team in Hertford.

This is a high-volume role where you will be responsible for progressing a large daily allocation of claims while working to targets, court deadlines and procedural requirements.

A considerable part of the role will involve answering incoming calls and responding to queries from clients, defendants and other stakeholders. You will need to be confident speaking to people over the phone, able to deal with queries professionally and comfortable managing a busy workload where priorities can change throughout the day.

The role would ideally suit someone with previous legal, claims, debt recovery or dispute resolution experience. However, a recent Law graduate with a strong academic background, good communication skills and the right attitude could also be considered.

What You’ll Do

• Manage a high-volume daily allocation of claims from receipt through to closure
• Work to daily targets while ensuring court deadlines and procedural requirements are met
• Spend a significant part of your day handling incoming calls and responding to queries
• Communicate confidently and professionally with clients, defendants, solicitors, courts and other stakeholders
• Handle claims relating to service charges, ground rent and breaches of lease
• Review and assess claims and determine the appropriate action
• Prepare and serve claim forms
• Prepare and file consent orders and applications
• Assist with possession claims, forfeiture proceedings and insolvency action
• Support litigation solicitors with the progression of complex claims
• Assist with judgment enforcement, including High Court enforcement and third-party debt orders
• Prepare hearing packs and court documentation
• Draft and review claims, witness statements, consent orders and applications
• Deal with defendant disputes and negotiate settlements where appropriate
• Keep clients and other stakeholders updated by telephone and email
• Accurately record all conversations, actions and case progression on the company’s systems
• Maintain comprehensive and organised case records
• Ensure all work is completed accurately and in line with GDPR and relevant regulatory requirements
• Work closely with other departments and the legal team to ensure claims are progressed efficiently

What We’re Looking For

• A Levels or equivalent Level 3 qualification as a minimum
• Previous working experience in a legal, claims handling, debt recovery, dispute resolution or similar environment is preferred
• Strong telephone and written communication skills
• Confident handling a high volume of incoming calls and queries
• Excellent organisation skills with the ability to manage multiple cases at once
• Strong attention to detail and accuracy
• Confident using IT systems and able to learn new case management systems quickly
• A proactive approach and willingness to learn
• Ability to work to daily targets, deadlines and agreed processes
• Professional and confident when dealing with clients, defendants and other stakeholders

Nice to Have

• Law degree or legal qualification
• Previous experience as a Claims Handler, Legal Assistant, Paralegal, Litigation Assistant or Debt Recovery Caseworker
• Experience working with high-volume claims or casework
• Knowledge of service charges, ground rent, leasehold or property-related claims
• Experience with civil litigation, possession proceedings or judgment enforcement
• Knowledge of the Civil Procedure Rules

Who Might Suit This Role

This could be an excellent opportunity for an experienced Claims Handler, Legal Assistant, Paralegal, Litigation Assistant, Debt Recovery Caseworker or Dispute Resolution Assistant looking to develop their career within a busy legal environment.

Candidates with experience in high-volume customer service, complaints handling, financial services, debt collection or insurance claims may also have transferable skills, particularly where they are confident dealing with customers over the telephone and managing a large caseload.

We would also be open to speaking with an exceptional Law graduate who can demonstrate strong communication skills, excellent organisation, attention to detail and a genuine interest in developing a career within claims and litigation.

Why Join

• Salary of £25,000 to £30,000 depending on experience
• Join a professional and supportive legal team
• Gain valuable experience across claims, litigation and debt recovery
• Exposure to a broad range of residential and commercial claims
• Opportunity to develop your legal and case management skills
• Career development and progression opportunities
• Full-time Monday to Friday position in Hertford

If you have previous legal, claims, debt recovery or dispute resolution experience and enjoy working in a fast-paced, high-volume environment, we would be pleased to hear from you.

Exceptional Law graduates with the right skills and attitude are also encouraged to apply.