- Location
- Eveleigh, NSW - 1 Locomotive Street, Australia
- Type
- Full-time
- Department
- IT
- Seniority
- Manager
- Closing date
- Today
- Source
- Workday
Description
- Shape and deliver savings products that improve customer engagement, retention and portfolio growth.
- Join a collaborative product team with the opportunity to influence propositions used by millions of customers.
- Use leading systems, data and digital capabilities to help create simpler, more personalised banking experiences.
Do work that matters
Retail Banking Services is the public face of CommBank, delivering seamless banking experiences to more than 10 million personal and small business customers through market-leading products, services and digital capabilities.
As Product Manager, Mass Affluent Savings, you will contribute to the strategy and execution of our savings portfolio. You will support the development of new products and optimisation of existing propositions, helping to grow and retain deposit balances while delivering positive customer and commercial outcomes.
Your work will span customer engagement, digital origination, onboarding, portfolio performance and product governance. You will bring together customer insights, stakeholder perspectives and delivery priorities to turn opportunities into well-managed initiatives.
See yourself in our team
Be part of the team at the heart of how CommBank serves Australia. Retail Banking Services supports more than 10 million personal and small business customers with market-leading products, services and digital experiences. Join a team where you’ll have a positive impact on customers’ lives, strengthen local communities and build a rewarding career.
You will join the Deposit Pricing and Governance Crew within the Mass Affluent Savings Squad. Reporting to the Product Lead, Mass Affluent Savings, you will work closely with Product Managers, delivery squads and partners across Technology, Risk, Marketing, Digital, Operations and the broader Group.
In this role, you will:
- Support the end-to-end delivery of product initiatives, including new propositions, product enhancements and regulatory change.
- Coordinate across product, technology, risk, operations and channel delivery streams to support timely, high-quality outcomes.
- Contribute to backlog refinement, prioritisation, initiative sizing and dependency management in line with strategic objectives.
- Plan and deliver insight-led customer engagement, retention and digital adoption initiatives.
- Identify opportunities to improve digital origination, onboarding and ongoing customer journeys.
- Monitor portfolio performance, customer behaviour and market trends, translating insights into practical recommendations.
- Contribute to commercial assessments, benefit estimates and informed prioritisation decisions.
- Prepare materials for senior forums and support effective product risk, governance and compliance management, including Design and Distribution Obligations and Target Market Determinations
We’re interested in hearing from people who:
You are a customer-focused product professional who can bring structure to ambiguity, connect insights with action and operate effectively across complex delivery environments. You combine commercial judgement with a strong understanding of responsible product management and positive customer outcomes.
Experience in several of the following will help you succeed:
- Retail banking product experience, ideally across deposits or savings products.
- Experience supporting both product delivery and in-life portfolio management.
- Understanding of the product development lifecycle and agile, cross-functional delivery.
- Strong analytical capability, including performance reporting, Excel-based analysis and translating data into insights.
- Experience developing customer engagement initiatives, such as lifecycle communications, next best conversations, offers or digital campaigns.
- Commercial acumen, including opportunity assessment, initiative sizing and prioritisation.
- Ability to build trusted relationships and influence stakeholders across product, technology, risk, marketing and operations.
- Sound knowledge of risk, governance and compliance in banking or another regulated environment.
- An undergraduate qualification in business, finance or a related discipline is desirable
Working with us:
At CommBank, we're committed to creating an accessible, inclusive and respectful workplace. If you require support or adjustments, please let us know. We welcome applications from people of all backgrounds and we're particularly committed to making a positive difference for Aboriginal and/or Torres Strait Islander Peoples. For support please contact 1800 989 696.
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
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