INTERNAL SERVICES 

ESSENTIAL DUTIES AND RESPONSIBILITIES                  

• For responsible applications, serves as a functional “architect,” developing an advanced understanding of how each system functions to support key business processes and requirements  

• Is readily available during critical processing windows (e.g., payroll processing, open enrollment, annual budget cycle, month end, quarter end, year-end) to provide responsive system support (e.g., ad hoc reporting, troubleshooting with vendor support, etc.) for technical issues 

• Leads business counterparts to gather, document, and inventory business requirements as well as assist with prioritizing business-requested projects as part of the overall innovation and technology roadmap 

• Conducts advanced functional configuration and business requirements testing to ensure system designs meets business expectations  

• Provides leadership to business functional leads for system changes, releases, and other deployments 

• Leads change control activities which plan for and coordinates development, testing, and system release activities in concert with business needs and objectives 

• Develops, tests, and deploys advanced-level reports and analytics for responsible systems 

• Supports testing and troubleshooting of integrations between responsible systems, in-house applications, and third-party vendors 

• Administers security for responsible systems, developing an advanced understanding of how system security permeates throughout and impacts: A user’s ability to see and act upon information, constrained permissions derived from organizational placement or other factors, access to initiate, view, and act on business processes, access to execute reports and the data that is surfaced during report execution. 

• Leads business and technical resources to source and transform datasets to and from responsible systems to support the City’s overall data-driven decision-making posture 

• Leads periodic security audits in partnership with business and technical users to ensure conformance to HR, Finance, and IT standards around separation of duties, the principle of least privilege, and ISO/IEC IT security frameworks 

• Promotes and make deployments with significant scope and impact to production environments 

• Conforms to departmental standards and service level agreements (SLAs) around ticket response times 

MINIMUM QUALIFICATIONS   

• Ability to apply analytical, problem-solving, and time management skills 

• Ability to communicate effectively, both verbally and in writing 

• Ability to manage competing priorities in a fast-paced environment  

• Ability to build, report from, and otherwise work with large datasets 

• Ability to be self-motivated motivated, curious, proactive, flexible, and results-oriented  

• Ability to manage competing priorities in a fast-paced environment  

• Knowledge at an advanced level of complex, enterprise-wide human resources, payroll, finance, ITSM, and/or other core business information systems  

• Knowledge at an advanced level of business principles and practices in the human resources, payroll, finance or other core business spaces 

• Skill at an advanced level in logic-based data management software (e.g., Microsoft Excel) or a logic-based programming language 

• Skill at an advanced level in standard office applications, such as Microsoft Office or Google 

• Valid driver's license and ability to maintain acceptable driving record.

• Have and maintain acceptable background information, including criminal conviction history.

 PREFERRED QUALIFICATIONS 

• Considerable experience with Workday, OpenGov, TeleStaff, Microsoft Office 365, Laserfiche, ServiceNow, and/or Gentax. 

• Considerable experience working in a public sector and/or municipal government setting 

• Considerable experience working in systems support/administration, technology, human resources, finance, payroll, and/or other core business settings 

• Considerable experience writing queries in Structured Query Language (SQL) and/or programs in a procedural query language like PL/SQL or T-SQL 

• Considerable experience with the systems development life cycle (SDLC) and enterprise system management best practices (e.g., change control) 

• Possesses professional certifications relevant to the IT security, data management, human resources, payroll, and/or finance fields (e.g., CISA, PHR/SPHR, CGFM, CPA, etc.) 

• Possesses professional certifications relevant to the Workday, Microsoft Office 365, ServiceNow, OpenGov, TeleStaff, Gentax, and/or similar spaces (e.g., Workday Pro Certifications) 

MINIMUM REQUIRED EDUCATION AND EXPERIENCE 

• Bachelor’s degree in a relevant discipline (accounting, finance, human resources, business, information systems, technology, or a related field); or an equivalent combination of eight (8) years’ related experience may substitute for the education requirement only 

• Five (5) years’ experience working with administration of Workday, OpenGov, Gentax, TeleStaff, Microsoft Office 365, Service Now, Laserfiche, or similar core business information systems in the ERP, HRIS, technology, and finance spaces 

• Four (4) years’ experience working in or supporting accounting, finance, human resources, payroll, technology, or a related business field