Hiring.Camp

Service Excellence Manager

Danone

·

Aug 7, 2026

Location
Kuala Lumpur, MY
Type
Full-time
Department
Management
Seniority
Manager
Experience
5+ years
Education
Bachelor
Closing date
Today
Source
iCIMS

Description

Short Intro and About the Job

Danone Business Services APAC is a Finance Shared Service dedicated to delivering exceptional service experiences across APAC. Our mission is to be the BEST IN CLASS by enhancing every touchpoint, driven by our unwavering commitment to quality and innovation for our valued Danoners, customers, and suppliers. The incumbent will lead and support continuous improvement process and IT enabler tools deployment for DBS Asia Service Lines. Main ResponsibilitiesPROJECT MANAGEMENT

  • Collect yearly project requirement and project prioritization with specify service line;
  • Coordinate the project objective and business case validation with service line key users before project kick off
  • Co-lead project implement with service line and key users according to project objective and project timeline
  • Postmortem analysis and productivity tracking of project delivery
  • Collect system operation issue and work with technical team for resolution or build into system enhancement plan;
  • Capex rolling forecast and control

CONTINOUS IMPROVEMENT

 

  • Promote continuous improvement mindset and drive initiatives for efficiency/compliance and benchmark internally/externally.
  • Collect and introduce new technology and standardize processes, aligning with global roadmap for the service lines
  • Monitor the project delivery comparing with target SLA/RSLA/KPI of the service line
  • Facilitate Lean Six Sigma training and drive continuous improvement initiatives within DBS community via Yellow/ Green Belt program.
  • Monitoring and tracking delivery of value-add projects and efficiency projects.

About You

  • Bachelor degree, majoring in Mathematics, Computer Science, Finance, Business, Engineering or IT
  • At least 5 years project management experience in large enterprise/multi-national companies
  • End to end process design experience.
  • Project experience with Data, BI or reporting function
  • Preferably with Lean six sigma certificate (Green Belt above)
  • Preferably with PMP certification
  • Good command in both speaking and written English

About Us, We offer and What's next

We embrace diversity in our organization. This means giving full and fair consideration to all applicants without attention to race, color, religion, sex, sexual orientation, gender identity, national origin or disability status.Join the winning team, thrive with us!Hit the 'Apply' button and create your profile in the recruitment system by uploading a CV. We will get acquainted with your experience and then we will arrange the selected candidates for an interview.

Skills

ComplianceProject ManagementPMPSix Sigma

Similar Jobs

23

Manager Service Excellence

Bdrthermea·Apeldoorn, Gelderland·Hybrid

Today

Service Excellence Manager

QBE Careers today·Birmingham, England +6·Hybrid

3mo ago

Service Excellence Manager

Probe CX·Philippines·Onsite

4mo ago

Senior Manager - Service Excellence (Policy Services)

AIA Careers·Malaysia

1d ago

Service Excellence Manager - Service Excellence

McLeod Health·South Carolina, US·Onsite

2d ago

Manager Service Excellence - Public Sector

Deloitte Netherlands·Amsterdam, North Holland·Hybrid

1mo ago

Sr. Manager, Service Excellence, HRSSO

AIA Careers·China

1mo ago

Service Excellence Manager (m/w/d)

Rollsroyce·Friedrichshafen, Baden-Wurttemberg

3mo ago

Service Excellence Manager (m/w/d)

Rollsroyce·Friedrichshafen, Baden-Wurttemberg

3mo ago

Service Excellence Manager (m/w/d)

Rollsroyce·Friedrichshafen, Baden-Wurttemberg

3mo ago

Service Excellence Manager- Cherry Hill, NJ

Jeffersonhealth·US

3mo ago

Service Operational Excellence Manager – M/V/X

Hrf·Brussel·Hybrid

1d ago

Senior Manager, Service Operations & Excellence (Member Care)

Clear·New York City, New York

2d ago

VP, Trade Product Manager - Process & Service Excellence, Group Transaction Banking

Uobgroup·Singapore·Onsite

1w ago

Librarian / Senior Assistant Manager, Service Innovation & Excellence (User Experience & Space Transformation)

NTU Singapore·Singapore·Hybrid

1mo ago

Senior Manager, Business & Service Excellence [WSD]

Sggovterp·Singapore

3mo ago

Manager/Senior Manager for Service Excellence

Sutherland·Taguig, National Capital Region

3mo ago

Manager, CRM Service Excellence

LSEG·India

1y+ ago

Senior Manager - Process Excellence - Global Service Centre

DP World·Mumbai, Maharashtra·Onsite

3w ago

Manager, APAC Payroll Service Excellence

Otis·1st Floor, Embassy Vajram Onyx·Onsite

2mo ago

Senior Manager, Operational Excellence, Amazon Customer Service

Amazon

1mo ago

Service Delivery Center of Excellence Program Manager

Hewlett Packard Enterprise (HP)·Sofia, Sofia-Capital·Hybrid

1w ago

Service Delivery Center of Excellence Program Manager

Hewlett Packard Enterprise (HP)·Sofia, Sofia-Capital·Hybrid

1w ago