Underwriting Technician

The Senior Underwriting Technician supports underwriting units throughout the policy life cycle and provides services to various functions within the company as well as to external customers.  The role is to help assist team members and underwriters with complex situations and help manage the ongoing workload ensuring operational efficiency.    

Key Accountabilities/Deliverables:

On various platforms with the following duties:

• Manage tasks related to the underwriting policy lifecycle, including data entry and file maintenance.

• Ensure the team meets productivity, quality, and timeliness standards. 

• Process tasks accurately to maintain departmental productivity, quality, and timeliness standards.

• Process renewal information in the system.

• Review and maintain underwriting files to warrant a “satisfactory” file completion.

• Oversee the submission inbox daily and support clearing submissions.

• Maintain a customer service mentality for both internal and external customers.

• Review and respond to complex situations in a timely manner.

• Other duties as assigned

Technical Knowledge and Understanding:

• Strong Microsoft Office skills

• Strong interpersonal and communication skills, both written and verbal

• Ability to absorb technical information

• Self-motivation

• Customer service skills

Experience:

• 2 Years Experience working in the insurance industry preferably in Commercial Underwriting

• Insurance knowledge.

• Ability to use all Microsoft Office software and to be trained on Policy Administration/Claims systems.

• Strong communications skills both written and oral.

• Ability to interact with all organizational levels.

• Basic computer skills, ability to use standard office equipment required.