Field Desktop Support Tech- Bilingual in English and Korean

OSI Digital

Today

Description

Field Desktop Support Tech- Bilingual in English and Korean
Location: Atlanta, GA - 5 days onsite

Responsibilities:

Desktop support experience- troubleshooting, configuration, software installation
Experience with ticketing system
Review onboarding requests, review tickets and document issues
Adept at M365, Windows, Active Directory, ticketing systems
Provide troubleshooting and support to end users on a variety of issues- incidents and problems
Provide technical assistance to the customer (Examples)
- Password reset
- Account information
- Case number information
- Adobe Reader issues
- Brower issues
- Technical computer issues
- Internet connectivity
Set up equipment for employee use
Image computers using a variety of methods
Install and perform minor repairs to computers and peripheral equipment within the office premises
Strong networking skills- IDF/MDF, switches, routers, access point

Experience:

Minimum 5 years of experience in software, hardware, and network
Provide technical assistance for user questions/issues on Windows 10, newer OS along with Microsoft Office 2010 through Office 365, M365
Experience with of Windows, M365, PC and Printer configuration
Strong customer service skills, detail oriented, and deadline driven
Strong communication skills and client interfacing skills
Enthusiastic and willing to take initiative
Bilingual in English and Korean is a must

Customer Service