APAC Operations Risk & Controls Manager

Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions.

Through our people and technology, we connect clients to superior liquidity and data solutions.

The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world’s leading provider of OTC data, and an award winning all-to-all trading platform.

Founded in London in 1866, the Group operates from more than 60 offices in 28 countries. We are 5,300 people strong.  We work as one to achieve our vision of being the world’s most trusted, innovative, liquidity and data solutions specialist.

Role Overview

Reporting to APAC Operations Management in Singapore, the APAC Operations Risk & Controls Manager is a key first-line control role responsible for strengthening and maintaining the risk and control environment across regional Operations.

The role is accountable for the regional oversight and coordination of APAC Operations risk and control activities, including operational risks, controls, incidents, issues, remediation and management information. It provides constructive challenge to Operations leaders and process owners and ensures material matters are appropriately escalated through the relevant governance channels.

Operating within a hybrid regional and global model, the role partners with global FCO teams to promote consistent risk and control standards, methodologies and cross-regional alignment. It also provides risk and control oversight for material change and operational resilience activities across APAC Operations.

The role is a standing member of the APAC Operations management community and the APAC Head of Operations’ extended Management Committee, contributing risk and control insights to regional priorities, decisions and actions.

Role Responsibilities

Operations Risk & Control Framework

• Own and coordinate the first-line Operations risk and control framework across APAC, aligned with Group policies, risk appetite and applicable regulatory requirements.
• Maintain a consolidated view of key operational risks, controls, issues, incidents and remediation across the region.
• Coordinate risk and control assessments, control attestations and other recurring risk activities, providing constructive challenge on control effectiveness.
• Ensure material risks and control weaknesses are escalated promptly to APAC Operations Management and relevant governance forums.

Risk Events, Issues & Remediation

• Lead or coordinate the investigation of material operational incidents, errors, losses, near misses and policy breaches.
• Challenge root-cause analysis and corrective actions to ensure underlying weaknesses are addressed and lessons learned are embedded.
• Track risk issues, audit findings and remediation actions through to timely and sustainable closure.
• Analyse trends to identify recurring or systemic operational weaknesses.
• Responsible to facilitate and manage risk, regulatory, audit related topics and remediation impacting Operations

Risk MI, KRIs & Governance

• Develop and maintain Operations risk management information and Key Risk Indicators covering incidents, breaks, exceptions, control performance and open issues.
• Produce clear reporting for APAC Operations Management and governance forums, highlighting emerging risks, material weaknesses and required actions.
• Support regional and global Operations risk and control forums and maintain appropriate governance evidence.

Change Risk & Operational Resilience

• Provide risk and control oversight for system implementations, migrations, new products, process changes and operating model initiatives.
• Ensure operational impacts, control requirements and material risks are identified and addressed before implementation.
• Support operational resilience and business continuity assessments, testing and remediation across critical processes and dependencies.

Stakeholder Partnership & Management

• Act as a key risk and control partner to APAC Operations Management and Operations leaders across the region.
• Partner with global FCO teams, Global Operations Risk, Technology, Risk, Compliance, Internal Audit and other stakeholders to promote consistent standards and practices while maintaining clear first-line ownership.
• Lead cross-location risk initiatives, provide subject-matter guidance and promote accountability for control ownership and timely escalation.
• Coach and develop Operations teams and risk or control colleagues, where applicable, and promote a strong risk and control culture.

Experience & Qualifications

• At least 7-10 years of relevant experience in financial-markets Operations, Operations risk and controls, operational risk, internal controls, audit or a related discipline. Candidates with a different experience profile will be considered where they demonstrate the required breadth, judgement and management capability.
• Candidate should be at managerial level and have strong operations knowledge from a financial institution. The role does not require day 1 people management (but could have potential of team growth in the future). Candidates that have run Operations teams, and familiar with a wide spectrum of Operational Risks events could be considered.
• Strong understanding of front-to-back transaction lifecycles and operational processes within an interdealer broker, investment bank or financial-services institution.
• Practical experience in incident management, control assessment, root-cause analysis, issue remediation and risk reporting.
• Demonstrable management experience, with the ability to set direction, establish accountability, coach others and deliver across regional or matrix teams.
• Proven ability to influence senior stakeholders and provide credible, constructive challenge.
• Experience with transformation, system implementation and operational resilience is advantageous.
• Bachelor’s degree or equivalent professional experience. A relevant qualification in risk, finance, accounting, audit, operations or change is advantageous but not essential.

Core Competences

• Operational Risk & Control Judgement: Identifies material risk and applies practical, proportionate judgement.
• Incident & Issue Management: Drives disciplined investigation, remediation and sustainable closure.
• Management & Delivery: Aaccountable and delivers independently through matrix teams.
• Stakeholder Management & Influence: Builds effective relationships and provides credible challenge.
• Analytical Thinking & Communication: Translates complex operational matters into clear insights, actions and decisions.
• Change & Resilience: Applies appropriate control discipline to change  critical process dependencies.
• Strong Written & Presentation Communication Skills: Able to present risk remediation proposals and independently create remediation plans and present confidently to senior audience and business

Job Band & Level

• Manager 7
  
  #LI-Hybrid #LI-MID

Not The Perfect Fit?

Concerned that you may not meet the criteria precisely? At TP ICAP, we wholeheartedly believe in fostering inclusivity and cultivating a work environment where everyone can flourish, regardless of your personal or professional background. If you are enthusiastic about this role but find that your experience doesn't align perfectly with every aspect of the job description, we strongly encourage you to apply. You may be the ideal candidate for this position or another opportunity within our organisation. Our dedicated Talent Acquisition team is here to assist you in recognising how your unique skills and abilities can be a valuable contribution. Don't hesitate to take the leap and explore the possibilities. Your potential is what truly matters to us.

Company Statement

We know that the best innovation happens when diverse people with different perspectives and skills work together in an inclusive atmosphere. That's why we're building a culture where everyone plays a part in making people feel welcome, ready and willing to contribute. TP ICAP Accord - our Employee Network - is a central to this. As well as representing specific groups, TP ICAP Accord helps increase awareness, collaboration, shares best practice, and holds our firm to account for driving continuous cultural improvement. 

Location

Philippines - Ecoprime Building - Taguig City