- Location
- United States
- Source
- PCRecruiter
Description
Service Advisor
Our Client:
Our client is a well-established, family-owned RV dealership group with a strong reputation for customer service and long-term community involvement. With multiple locations across the state, another in process, and decades of history, they’ve created a process-driven, team-oriented culture that values doing what’s right for the customer above all else, and they’ve amassed a loyal and passionate following as a result. Their business continues to grow, fueled by an energetic and affluent customer base and a commitment to continuous improvement. Leadership emphasizes long-term fit over quick fixes and seeks individuals who are aligned with their systems, culture, and values.
The Opportunity:
Our client is seeking a Service Advisor to serve as a central point of coordination within the service department, ensuring a seamless experience for customers from initial contact through repair completion. This is a fast-paced, detail-oriented role responsible for accurately assessing customer needs, opening and managing repair orders, and communicating effectively between customers, technicians, and internal teams. The Service Advisor will help prioritize workflow, provide clear updates, and ensure all services are documented and executed efficiently. Acting as a key liaison across multiple touchpoints, this individual plays a critical role in maintaining customer satisfaction, supporting shop productivity, and upholding a high standard of organization and responsiveness in a process-driven environment.
Benefits:
- Competitive compensation package with lucrative total earning potential
- Medical, dental, and vision insurance
- 401K with 3% employer contribution regardless of employee contributions
- Paid Time Off (PTO)
- Long term potential in a promote from within culture with average employee tenure across all positions of 10+ years
Duties and Responsibilities:
- Serve as the primary point of contact for customers seeking service, ensuring a professional and welcoming experience from intake through completion
- Accurately document customer concerns and create detailed repair orders for technicians
- Coordinate with technicians to prioritize work, communicate findings, and ensure timely completion of repairs
- Provide clear, consistent updates to customers regarding repair status, timelines, and any additional service needs
- Review completed work orders for accuracy, ensuring all labor, parts, and notes are properly documented
- Collaborate closely with the parts department to source and track necessary components for repairs
- Manage scheduling and workflow to optimize shop efficiency and minimize downtime
- Handle customer inquiries, concerns, and follow-up communications with a focus on resolution and satisfaction
- Maintain organized records of service activity, estimates, and completed work in internal systems
- Support a process-driven environment by adhering to established procedures and contributing to continuous improvement efforts
Qualifications:
- Prior experience in a Service Advisor, Service Writer, or similar customer-facing role within a dealership or service center environment required
- Strong communication skills with the ability to clearly explain technical information to customers in an understandable way
- Customer service mindset with a focus on building trust, managing expectations, and delivering a positive experience
- Solid organizational skills and attention to detail in managing repair orders, scheduling, and documentation
- Ability to multitask and stay organized in a fast-paced, high-volume service environment
- Basic computer proficiency, including experience with service management or dealership systems preferred
- Team oriented approach with the ability to work effectively alongside technicians, parts personnel, and leadership
- Problem solving skills and the ability to handle customer concerns with professionalism and urgency
- Adaptability and willingness to learn new processes, systems, and product knowledge as needed
- Experience within the RV, automotive, or related service industry is preferred but not required
Skills
Customer Service
